German Speaking Client Services Executive

My client is recruiting for a fluent German and English speaking Client Services Operations Specialist with solid SAP Order Management experience, on a 12 month, fixed-term basis, to actively manage client accounts.

Working hybrid you must be able to commute and work in the Hemel Hempstead offices twice a week.

Key Activities

• Your role will involve active management of several client accounts within a specific region, including the set up and amendment of master data, processing orders, shipments, complaints and queries. You’ll be responsible for storage and organisation of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy.

• When required, you will also support customers in other regions, with hands-on management of customer purchase orders, tracking, invoicing, filing and answering general order-related customer queries. Proactive Interaction with both external and internal customers/clients via a variety of mediums will be key to the role.

• You will liaise and collaborate with other departments within the business including, but not limited to, Commercial Teams and Supply Chain and Logistics, with a view to sharing customer information and facilitating best practice across the business. You will actively participate in cross-functional initiatives and meetings, to help you understand additional customer and business needs

Experience required:

• Solid experience of SAP Order Management is essential
• Fluency, written and spoken German (a MUST) and English is essential
• Experience of customer service background
• Competent in the use of Microsoft Office tools
• Working knowledge of Quality Management Systems and their function and usage in a regulated environment
• Business knowledge in relation to finance and distribution process and how this relates to Client Services
• Minimum 2 years’ Client Services experience in a business-to-business environment
• Experience within the pharmaceutical, medical device or healthcare sectors or heavily regulated environments is key but not essential.

This is a great opportunity, if you are looking to join a company where you can try new things, speak openly and be bold, we invite you to apply.