German Speaking Customer Service Representative

FRENCH SELECTION UK
German speaking Customer Service Representative
Customer Service, Customer Support, Customer Advisor, Accounts, Operations, Administration, Customer Relations, Queries, Office Administration, SAP, Microsoft, Problem solving, Inbound calls, Outbound calls, Fluent in German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian
Salary: circa £26,000 p.a. + Benefits
Location: Watford, Hertfordshire
At commutable distance by car from: St Albans, Watford, Hatfield, Hemel Hampstead, Edgware, Harrow, Wembley, Chesham, Amersham, Borehamwood, Rickmansworth, Hertfordshire
Ref: 8122GCS

VIEW JOB DESCRIPTION > APPLY NOW:
Please visit the French Selection UK website, vacancies section, search job reference: 8122GCS
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

*** Hybrid Working Available ***
The Company:
Our client is a well-established and award-winning company with international operations.

Main duties:
To provide excellent Customer Service and after-sales support.

The Role:
- To respond to customer enquiries and resolve issues in a timely manner
- To prioritise existing enquiries and escalate as necessary
- To communicate order information such as delivery timelines to key customers
- To monitor and report on customer feedback and suggest improvements where possible
- To manage returns and refund process and issue credit or debit notes as appropriate
- To update customer records in the database in accordance with GDPR regulations
- To liaise with other departments such as Warehouse and Finance to ensure smooth running of the business

The Candidate:
- Fluent in German (written and spoken) - Essential
- Previous experience in Customer Service and/or logistics – Essential
- Customer-focussed approach
- Proactive, confident and dynamic personality
- Excellent communication skills and a team player
- IT literate

The Salary: up to £26,000 p.a. + Benefits

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.