Address
Form of work
SalaryOverall objective and scope:
Our client, a leading manufacturer of high-end kitchen sinks and accessories is seeking a professional and committed, Technical Services Representative to support their customer service offering throughout their UK operations. The key objectives of the role are to Responsibilities will also include welcoming/assisting visitors to the Business Experience Centre on site.
Key Duties and responsibilities:
- Providing effective customer service and support to the company's external and internal customers over the telephone or via email. This may involve 3 ways conversations with both the customer, end consumer and customer service advisor.
- Deal with incoming customer and consumer enquiries for predominantly spare parts.
- Placing customer orders on the SAP system.
- Booking of service repairs and liaising with engineers.
- Preparing quotations and pro-forma invoices.
- Handling invoice/collection queries.
- Complaint handling and conflict resolution.
- Advising customers of any order delays.
- Liaising with other internal departments involved in the customer service process.
- Welcoming/assisting visitors to the Business Experience Centre on site.
Key Skills:
- Minimum 2 years customer service experience, with retail (customer facing) experience.
- Excellent verbal and written communication skills.
- Proficiency in MS Word and Excel.
- A knowledge of using exploded diagrams of finished products along with the respective Bill of Material would be advantageous.
- Numerate.
- Previous experience using SAP is desirable.
Person Specification:
- Professional and committed approach and attitude.
- Team player, with ability to work on own initiative.
- Able to remain calm and work well under pressure.
- Solution focussed with a sense of urgency.
- Can do, will do attitude Drives for results and positive outcome.
- High levels of attention to detail, and accuracy.
- Proactive, with ability to multi-task and manage time effectively.
Specific Training Requirements:
The ideal candidate will be qualified to A level standard (minimum). SAP experience desirable (or other similar system)
We value diversity and always appoint on merit.
