Customer Service Representative

Customer Service Representative
Letchworth
Permanent
9am 5pm
25/26K
Job Purpose
Develop a culture of customer satisfaction through prompt and comprehensive handling of customer and supplier orders, enquiries, and complaints.
Address customer issues via phone, email, or instant message in a fast-paced environment.
Support marketing efforts, annual exhibitions, and collaborate with the team as needed.
What you will do as a Customer Service Representative

• Respond to customer enquiries, process orders, and pack shipments within set deadlines.
• Listen attentively to customers and direct them to the appropriate department for assistance.
• Familiarise yourself with the system to log and address customer complaints efficiently.
• Record and update customer interactions, maintain confidentiality of sensitive information.
• Collaborate with management to enhance communication practices and Customer Service.
• Manage stock and perform regular inventory counts as scheduled.
• Receive and reconcile supplier orders, report discrepancies to the line manager within 24 hours.
• Stay informed about company policies to address issues like returns, faulty merchandise, and delivery delays.
• Answer customer questions regarding new products, services, and promotions.
• Provide feedback to team leads to improve Customer Service and response time.
• Adhere to Health & Safety guidelines, report any issues immediately.
• Maintain a clean and organised workspace.
• Assist warehouse with receiving supplier orders.
• Complete necessary training and communicate additional training needs to the line manager.

• Good communication skills
• Customer service experience
• Excellent listening skills
• Results-driven
• Team player
• Ability to work in a fast-paced environment
• Ability to work under pressure
• Attention to detail
• Fast learner
• Engaging personality
• Problem-solving skills
• Analytical skills
• Patience
• Typing proficiency
• Multi-tasking ability
• Prioritisation skills