Address
Form of work
SalaryPurpose of the role:
As a member of the Customer Service Team, you will be looking after the customer journey, from the initial inquiry to aftersales support. You will work closely with our despatch, purchasing and technical teams to ensure customer needs are met and expectations are exceeded.
The ideal candidate will be experienced, highly motivated, possess a positive attitude, and be a team player with excellent organisational/time management skills.
IMPORTANT - This position is office based in Hoddeson, EN11 so please only apply if you can comfortably travel each day into the office.
Key Responsibilities:
- Handling customer enquiries by phone, email and live chat
- Creating quotations, processing purchase orders and taking orders by phone
- Advising customers on stock availability, lead times and technical information, by liaising with despatch, purchasing and technical team.
- Engage with technical support to continuously improve product knowledge and self-development training in both existing and new products
- Working with the Despatch Coordinator to resolve any order issues or amendments
- Handling order tracking enquiries
- Respond to any customer complaints to ensure that these are dealt with swiftly and effectively
- Logging customer returns, ensuring the ERP system is correctly updated, and that any credits to customers are passed to the accounts department for refund processing.
- Updating CRM and customer records
- Identifying inbound sales or product opportunities, forwarding information to the Customer Service Manager or relevant department
- Assisting other departments where required
- To undertake any reasonable additional tasks or duties, as asked of you, from time to time.
- Ensure that you understand and are familiar with your responsibilities and duties as contained in the Company’s Health & Safety Procedures.
Knowledge, skills and experience required:
- Ability to work both independently and as part of a team
- Ability to learn new skills and tasks as needed
- Excellent written and verbal communication skills
- Must be organised, able to prioritise and be comfortable dealing with multiple tasks simultaneously
- Excellent Customer Service skills
- Proficiency in Microsoft Office, and ability to learn new software packages quickly
Job Type: Full-time
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
- No weekends
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer Service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Application deadline: 24/05/2024
Reference ID: AG - CSR001
