Address
Form of work
SalaryInteracts with customers and company Service Representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents or trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements and product pricing.
- Ensure all sales orders are processed accurately and in a timely manner
- Liaises with sales teams and updates customers on the status of their order when needed
- Provides support on product availability and other stakeholder needs
- Resolves routine customer complaints around product delivery and shipping problems
- Helps to provide solutions where there is a shortage or material constraint
- Ensures all customer contact is handled in a timely, professional and satisfactory manner
- Reviews product orders and determines appropriate shipping methods that align with company guidelines
- Performs other duties as assigned
Job Types: Full-time, Permanent
Benefits:
- Company events
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Work Location: In person
