German Speaking Customer Service Co-Ordinator

German Speaking Customer Service Co-ordinator

Location: Poole, BH17 7EF or remote
Salary: Competitive, DOE
Contract: Full time, Permanent

We are IMI Thompson Valves; we are recruiting and we want you.

IMI plc is at the forefront of delivering motion and fluid control technologies that create a more sustainable world, improving the quality of life for our customers and communities and ultimately delivering our purpose of Breakthrough Engineering for a Better World.

Our one big team work fairly and effectively but most importantly together to ensure we maintain the foundations that have enabled IMI’s success through its 150-year heritage.

Customer Service / Sales Co-Ordinator - About the role:

This position requires someone with a passion for Customer Service who has experience in dealing with customers via telephone, processing orders, informing customers of order status, and delivering the highest level of service to an industrial customer base.

As our Customer Service Coordinator, you will:

• Deal with incoming phone calls and emails, taking appropriate action.
• Provide quotations by email to customer requirements in line with agreed KPIs where applicable.
• Ensure credit checks are undertaken on all new customers.
• Ensure contract compliance with the correct and relevant export control and commercial legislation.
• Enter customer orders on ERP system according to Company standards and send an acknowledgement.
• Use excellent listening skills to ensure full understanding of customers’ requirements and satisfy them in line with the customers’ expectations and business requirements.
• Develop good rapport and business relationships with key customer contacts in order to understand their specific requirements.
• Operate to Company standards as defined by the Customer Service Team Leader.

What We Offer:

• Opportunity to join a diverse, dynamic, and fun global team that likes to challenge the status quo with new ideas and maximum creativity.
• Strong Career progression opportunities
• A company culture of promotions from within
• Flexible Benefits purchase (eg. additional annual leave etc)

What We Are Looking For:

• 4 GCSEs including grade C or above in English and Maths or equivalent qualification or experience.
• Ability to read, write and speak English and German fluently.
• Demonstrable experience in Customer Service.
• Ability to build relationships with and gain respect of customers and other internal functions.
• Demonstrable negotiation skills.
• Ability to learn the product range appropriate to the job role.
• Ability to demonstrate a positive can-do attitude and work calmly under pressure.
• Excellent communication skills both verbal and written.
• Commitment to work to deadlines and determined to see a job through to a satisfactory conclusion.
• Thorough working knowledge of CRM packages with the ability to process orders and quotations.

If you feel you have the necessary skills and experience to be successful in this role, click on "APPLY" today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.