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Form of workMy client are looking for a Customer Service Representative to join their team in Witham, Essex.
This role is initially for 14 weeks starting at the beginning of April – with possibility of extension. This will be hybrid working (3 days in the office, 2 days at home) offering a salary up to £27K (Pro rata).
You must be fluent in both English and German to be considered for this role.
The Role:
- Assist with telephone cover at all times within the team, meeting and exceeding defined levels of service.
- To work as a team member with both the Area Sales Managers and Customer Service Representatives to offer the best service possible to all customers.
- To build rapport, understand and foster customer’s needs and requests using consultative selling techniques and customer service skills.
- Proactively up-sell/cross sell at every opportunity to support sales targets.
- To correctly input or write orders, paying attention to detail e.g. account number, pricing, discounts, returns and sales programmes
- To review, update and action provided reports in a timely manner as requested.
- To be prepared to attend shows, seminars and training when requested and at the manager’s discretion.
- To obtain knowledge of company policy and procedures and use as appropriate using best judgement.
About you:
- Fluent in both English and German is a must.
- have at least 2 years prior experience as sales / customer service experience in a sales environment.
- Excellent interpersonal and communication skills
- Excellent IT skills – minimum of Microsoft Word & Excel
- Have a proactive approach to workload, ability to problem solve, multitask, prioritise work
- Business systems experience like Essentus /SAP desirable
If you feel you fit the requirements for this role and would like to discuss it in more detail, please contact the Pursuit Office on
Pursuit Resources Group are an established recruitment agency based in Essex. We recruit across many industry sectors within Essex, Herts, Suffolk, London and beyond. We cover both the permanent and the temporary recruitment market. For more details visit our website – or alternatively find us on social media under ‘@pursuit group’. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn.
