Global Platform Solutions Consultant

Global Platform Solutions Consultants have an exciting and dynamic role working with internal experts, agencies, clients, and technology vendors. You will be part of the Global Solutions Consulting department, reporting directly to the VP of Global Solutions Consulting, with an opportunity to grow your expertise and career with hands-on knowledge of the fully digital/programmatic advertising stack.
You have an excellent client service mindset and a passion to look behind the scenes of the ad tech and online marketing industry. You possess expertise in one or more of the following areas: Ad Serving, DSP, DMP, Creative/Rich Media/DCO, and enjoy maximizing media effectiveness and efficiency by strategically using these systems for your clients. You are a key player to coach global clients on Adform's products through training, sharing best practices, and by answering client’s requests.
With the help of Adform product expertise, you will be able to consult on solutions that empower our client’s success. You use your industry and media knowledge to monitor the set-up of existing accounts, ensure best-in-class application, and help to exploit Adform's tech-stack to the max.
Your responsibilities

• Act as front-line technical support for client issues and escalations. Work with internal teams to quickly identify issues and work to resolve issues in a timely manner. Be proficient at quickly debugging issues using reports, dev tools, request logging and technology at your disposal
• Take part in QBR’s with accounts teams and identify cross-sell and upsell opportunities where the client is able to leverage Adform’s technology more effectively
• Be the main technical point of contact and be responsible for client and campaign onboarding across the various Adform products. Maintain great relationships with global clients and act as their trusted advisor
• Understand client-side JavaScript and how client-side code can be used to measure user journeys and conversions
• Perform post-campaign analysis to understand what went well and what didn’t. Use this analysis to encourage further engagement with clients
• Collaborates with the sales and marketing teams to identify and pursue upselling and cross-selling opportunities to existing clients based on their evolving business needs and Adform's product offerings

We expect you to have

• At least 3+ years relevant ad tech industry experience
• Experience in account management, customer support roles, or consultancy
• Experience of working with complex client engagements including technical sales
• Excellent English communication skills – both verbal and written
• Good presentation and public speaking skills

It would be an advantage if you

• Have hands on experience with working on enterprise Ad Servers, DSPs or SSPs

Our promise

• You will have an opportunity to learn and grow on a daily basis

• You will work with highly professional and knowledgeable colleagues
• Your Leader will ensure transparent, up to date communication and support your needs
• You will be given challenging and unique tasks with the opportunity to leverage creative approaches to problem-solving
• You will be surrounded by dynamic, inspiring and international environment
• For candidates in Lithuania, salary starting from 3000 EUR gross monthly. Final offer will depend on experience, knowledge, skills and competencies

If you wonder about these things – we have something to offer you

• Worry about health and accident insurance? Chill – we got this!
• Eager to enjoy your vacay a bit longer? We offer additional vacation days!
• Enjoy having work-fun balance? Don‘t worry – fun office activities, team buildings and a friendly team will cheer you up!
• Not enough? Join us and find out more!