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Salary Provide reception service to all practice contacts including staff, patients and members of the public. To provide high quality administrative support to the Practice Represent the practice in a friendly and professional manner Principle Duties Reception Duties Greeting & Directing patients and other visitors within the surgery Checking in patients using electronic system Making appointments and giving out appointment cards Ensure that patients without an appointment but need urgent consultations are seen in accordance with the practice policy. Accepting and handling specimens Dealing with requests for home visits Explain practice procedures and formal requirements to new patients and those seeking temporary services, ensure procedures are complete Registering new patients, temporary patients, emergency patients and those requiring immediate treatment Keeping the room availability book up to date Telephone Duties Making appointments Giving out test results Dealing with requests for visits and recording them on the computer Taking messages for doctors and nurses and other staff and recording them on the computer Telephoning other agencies as needed Opening and processing the postOpening and processing the postOrdering of ambulances in an emergency General Filing of Medical Records Opening and processing the post Contacting patients who need to be seen regarding test results, hospital letters or for a medication review Entering patient information on to the computer Keeping waiting room and reception tidy, ensure that a stock of patient leaflets etc are always available. Showing a pleasant and cheerful manner to patients at all times Ensure total confidentiality, adhering to the NHS Code of Confidentiality that no information about patients, either medical or personal is disclosed to persons other than those employed by or attached to the practice for whom such information is relevant.
Such other duties as requested by the Practice Manager or as agreed with Doctors
