Address
Form of work
SalaryAdecco are currently recruiting for a Graduate Admissions Administratorto join a prestigious university in Holborn
Salary: £18.37
Duration: ASAP - 4 Months - High potential of being extended
Contract type: Temporary
Hours: 9.30 - 5.30
Roles and responsibilities
Job: Providing a call centre type triage service for applicants and offer holders. Your job is to direct callers to existing resources or functionality and where onward referral is required, to direct the caller to the functionality they should use (email us) or to create a case in our Salesforce system so that urgent cases can be dealt with by a more experienced member of the team. You will also be responding to enquiries via our case management CRM, ensuring a friendly, efficient and professional service is upheld as well as undertaking adhoc tasks administrative tasks as required.
Type of person: Fluent English speaker (they will be on the phone speaking to people who will often have English as a second language). Educated to degree level (so that they are familiar with the universities). Confident (they will start with no knowledge…and they need to be to close down calls) and thick skinned (they will not be able to help everyone). Quick learner (95% of the answers can be found online). SITS and Salesforce experience a bonus.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
