Graduate Infrastructure Engineer

Salary: £18-25k DOE
HYBRID - working 2 days from home per week

Company Profile
One of the longest established freight software development companies, providing an end-to-end solution for a wide range of operators in the UK, Europe, Asia and the USA. They understand how the industry is evolving and they develop a range of software solutions that can help customers adapt to an ever-changing landscape.
Position Summary
We are currently recruiting for a Graduate Infrastructure Engineer to join their customer service team. This is a “hands on” position working in a fast-paced environment, providing external clients with immediate and project related support.

Where you would come in

Due to their customer portfolio is expanding, they have a fantastic opportunity for a good all-round IT Support Engineer. Ideally with previous experience of a (software/infrastructure) support environment to join our customer service desk team. The role will be based at their Nottingham offices, with the opportunity to work from home up to 2 days per week.

In this role, you will

• Provide support and assistance to customers regarding software/operating systems/infrastructure matters
• Provide support for customer implementations and projects
• Work with other internal teams to provide fit-for-purpose solutions
• Assist in routine IT maintenance to ensure customers solutions run efficiently and effectively
• Provide support and monitoring for the internal IT systems

Desirable Requirements

• Microsoft & Red Hat Linux operating systems
• Networking and associated infrastructure (Cisco advantageous)
• MySQL/MS SQL Server or other RDBMS
• Configuration and maintenance of desktops, laptops and servers
• Microsoft Active Directory and Microsoft 365
• Knowledge of AWS would be useful
• An understanding of VMWare vSphere/ESXi and other virtualisation technologies
• An understanding of version control systems would be useful eg CVS, Subversion
• Excellent phone manner, communication, and problem-solving skills
• Be passionate and care about customer satisfaction

Package

• Excellent salary package
• Hybrid working
• The opportunity to join a fantastic working environment with excellent work/life balance and a positive and vibrant culture
• Contributory company pension scheme
• Private health care