Graduate Researcher

Graduate Researcher – Fluent Hindi – Global TV/Broadcasting
£30,000
Central London – flexible/hybrid working
A unique opportunity for a Graduate with 6-12 months of experience within customer service or research skills to join a world-renowned Global TV/Broadcasting in London.
You must be educated to a degree level, ideally within Business or similar, and have experience within a company that offers a service/product to their clients.
THE ROLE:

• Conducting research across a variety of fields, learning information across different topics.
• Liaising with clients, solving their queries in both English and Hindi
• Responding to clients briefs and processes application for clients, supporting with adding their details onto the database
• Supporting with writing guidelines for clients.
• To assist the Commercial Account Services team in maximising sales by qualifying inbound B2B sales leads, from various client types to establish a budget, decision-makers, and campaign/event details
• Analysing risk and potential challenges early in the process so solutions can be created quickly and efficiently
• Sell the business solutions to and manage opportunities for qualified prospects and recurring customers (focusing on smaller organizations and businesses across the Americas)
• Ensure the leads are contacted against a predefined service level agreement, with a system created to ensure all leads are followed up with and processed efficiently
• Assist the department in achieving commercial department and individual sales target
• Offer occasional administrative support for customers, such as processing certificate orders.
• Manage select customers (non-profits, small organisations, and businesses) across UK, Europe, and India from first contact, through process documentation and contract, to post-event account management

THE PERSON:

• Bachelor’s Degree or equivalent work experience required
• Fluency in Hindi, local Indian regions, and knowledge of Indian markets is required
• 1-2 years of relevant customer service/sales experience in the business-to-business industry
• Excellent communication skills, both written and verbal with great attention to detail
• Outgoing, articulate, and confident in speaking on the phone to various customer types
• A track record of achieving targets
• Ability to manage challenging customers while maintaining cultural sensitivity

Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.
EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective ce of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: 4254114