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SalaryWhether you’re at one of the 154 airports we operate from, or are helping to support them from our central offices, a job in Operations is all about keeping the front line of our business (and our customers) moving in a safe and efficient way. We rely on them to have the right people, processes, and equipment ready at the right time. And whilst they're helping to make low cost travel easy, we’re looking after them with great working environments, flexible shifts, bonus schemes, and great teams to work in.
The Training Department of our airline collaborates with various third-party suppliers to deliver exceptional front-of-house services to our passengers. We aim to enhance the competence and confidence of our front-of-house colleagues throughout their careers. To achieve our goal of becoming an industry-leading centre of learning excellence aligned with easyJet's purpose, we continuously strive for improvement.
We're seeking a Ground Operations Customer Experience Training Manager based in London Gatwick to design and implement impactful training programs for our team, fostering a culture of continuous learning and development.
Responsibilities include managing all Customer Experience Training initiatives, leading a team of trainers, and ensuring the efficiency and effectiveness of training programs. This role involves instructional design, implementation, and evaluation to maximize training ROI and support the organization's long-term success. The successful candidate will actively contribute to the Training Management Team and participate in ongoing training initiatives and projects as directed.
What you need to do this role
You should possess a deep enthusiasm for delivering exceptional customer service and training, coupled with outstanding organisational abilities and creative thinking. You must demonstrate resilience and determination in a fast-paced environment, along with a commitment to continuous improvement. Strong leadership, communication, and interpersonal skills are essential, as is experience in delivering training and designing programs in corporate settings.
Familiarity with diverse learning styles, effective training techniques, and IT systems is required. Desirable qualifications include a history of designing and delivering impactful training programs that enhance Customer Experience, sales, or employee performance, as well as a proven track record of improving training effectiveness.
About easyJet
Apply
Complete your application on our careers site.
We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.
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