Group Operations Manager - London

Are you ready to embark on an exciting journey with a luxury hotel group? We are seeking an experienced Group Operations Manager to join their team at the Head Office in London. In this role, you'll have the opportunity to work with a prestigious brand that offers outstanding benefits.

What you will get in your new role

• Salary of £60,000 per annum
• Company social events
• Enhanced company pension
• Free on-site parking and fuel allowance
• Exclusive internal/company discounts
• Bonus opportunities (yearly and quarterly), based on performance.

Your new employer

Your new employer is a leader in affordable luxury accommodation, renowned for its guest-centric approach and commitment to delivering exceptional experiences. With prime locations across the UK and internationally, this hotel group is dedicated to providing unforgettable stays for guests worldwide.

Responsibilities within your new role

• Collaborate effectively with hotel managers to enhance the overall service experience.
• Maintain a steadfast commitment to delivering excellent service, aiming for complete customer satisfaction consistently.
• Monitor and evaluate restaurant and bar standards based on guest feedback, swiftly implementing corrective action plans when needed.
• Establish personal goals and objectives to drive self-improvement and contribute to ongoing business enhancement.
• Execute any additional duties or special tasks assigned by the Chief Executive, ensuring smooth service delivery and maximum departmental efficiency.
• Inspire and guide hotel team members, empowering them to provide exceptional service and maintain organisational standards.
• Strategically allocate and manage labour resources to not only meet but exceed departmental service standards, thereby ensuring operational excellence.

Your personality, experience and qualifications

You must possess excellent industry knowledge with the ability to stay updated with competitive market trends. We are looking for an individual who is passionate and committed, with a fun and energetic personality. Your enthusiasm should be matched by your ability to motivate others effectively. As Group Operations Manager, you must possess outstanding management skills, crucial for nurturing relationships with hotel managers, guests, and partners.

Apply now!

Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references.

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