Guarantees Advisory Manager

Description
Some careers prize diversity more than others.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking an experienced individual to join this team in the role of Guarantees Advisory Manager. The base location for this role is London with Hybrid working.

The is a client-facing and middle office role and will deliver globally connected, excellent and market leading service to clients, Premium or Standard, in line with GTRF Services model. The jobholder is responsible for managing, owning and handling the transactional needs of assigned clients.

In this role, you will:

* Deliver UK's GTRF Services strategy and operating model, aligned with the global GTRF Services target operating model.
* Effectively case manage Guarantee applications (both issuance and amendment) received outside the Bank Customer Portal through to successful execution with zero referrals. Detailed discussions to be held by phone with clients that do not use digital channels to send application forms.
* Checking the application requests before they reach the processing teams confirming limits set up, KYC and other critical elements are in place to enable servicing for the issue and amendment of Guarantees and Standby LC including verification that the wording is pre-approved before an application is submitted while ensuring that all complies with the customer's instructions.
* Acts as Key SME for transactional technology such as Adobe live sign.
* Actively drives education across the business to inject efficiency into the process both onshore and offshore Contribute to achieving the overall business objective of referral reduction, reduced sales time on service, proactive management of GTRF service performance and increased clients' usage of self-serve solutions to aid revenue growth and retention.
* Ensure full compliance with relevant governing rules/FIM/Group Audit as well as other external regulatory guidelines and compliance requirements.
* Understanding and reviewing processes to identify best practice which can then be shared, implemented and embedded across multiple teams.

Qualifications
To be successful in this role you should meet the following requirements:

* In-depth knowledge of Trade, specifically Guarantees - key understanding of guarantees practices and policies typically obtained over a period of time performing a variety of tasks within the operational environment.
* Strong knowledge on Guarantees and Standby LCs wording reviews and the applicable rules and regulations.
* Experience of working with local and regional teams to challenge and identifying processes where improvements can be made with a track record of success.
* An in depth understanding of industry trends and GTRF strategy in digital, platforms and products.
* Superior communication and influencing skills to manage clients and stakeholders in this complex environment.
* Able to independently make sound business decisions using experience, good judgement and business sense.
* Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.