AddressJob Number 24066177
Job Category Rooms & Guest Services Operations
LocationThe London EDITION, 10 Berners Street, London, England, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
The London EDITION is looking for its next Guest Experience Supervisor!
Would you like a job that gives you…
Late night/early morning taxi contribution up to £20
Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
£5 breakfast when staying in most of our European hotels
Discounted food & drink in all our restaurants and bars
Discounts for your friends and family
Wellness and mental health programmes
Flexible scheduling
20 Holiday days (increasing with length of service)
World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Half price cinema tickets
Specially curated discounts in thousands of shops
Amazing staff parties
…and much more
Are you looking for a place to work that inspires you, challenges you and makes you proud to come to work? A place where service comes from the heart, not from a handbook? A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests?
We are looking for a passionate, dedicated and service-oriented Guest Experience Supervisor to join our Front Office team.
As Guest Experience Supervisor you will:
Lead the Guest Experience team in the daily operation
Train and coach the team
Respond to guest requests, queries and complaints
Take and process guest room service orders
Work with the management team to ensure a seamless Guest Experience
…to name a few!
Our most successful Guest Experience Supervisor is someone who:
Has previous experience working in the Front Office department of a five-star hotel
Understands the impact of their job in the overall Guest Experience
Is a team player
Takes pride in delivering sophisticated, personalised service
Is a great communicator
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.
If this sounds like the perfect place for you, apply to be our next Guest Experience Supervisor today!
EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
