Guest Experience Team Member

Come and
join our One Great Team here at Haven as a Guest Experience Team Member!
As part of our Guest
Experience Team, you will…

• Prepare Welcome Packs to warmly greet our guests upon their

arrival

• Extend a warm

welcome to guests as they arrive at our bustling reception area

• Extend

hospitality through courtesy check-in calls, ensuring guests feel appreciated
and attended to from the moment they arrive

• Share your

insider's knowledge of the local area with our guests, enriching their stay
with tips and recommendations for an unforgettable experience

• Collaborate

seamlessly with our team to swiftly and effectively address any queries or
concerns our guests may have, ensuring their comfort and satisfaction
throughout their stay
What’s In It For You?

• Free use of our Leisure Facilities, including swimming

pool

• Up to 50% Discount off food on Park and 20% discount in our

shops

• Opportunity to use our Corporate Box at the O2 Arena
• Fantastic Discounts with many national Brands &

Retailers

• 20% Discount to you, your family & friends across Haven

& Warner Leisure Hotels

• Reward & Recognition Schemes
• Training and development opportunities including fully

funded qualifications

• Fantastic Health, Mind & Money Support Programme
• Enhanced family friendly policies and pay* (eligibility

criteria applied)
Pay Rates: 16 to 17 £7.50, 18 to 20 £9.97, 21+ £11.44 per hour
Experience and
Qualifications
You don’t need experience to join our Guest Experience Team.
You may already have experience in Hospitality, Customer Service or Guest
Relations but if not, that’s ok! We will provide the training and support
required to ensure you are great at what you do. All we are looking for
is…
A warm and
welcoming communicator, always keeping a positive attitude, even in tricky
situations. Being customer-focused is crucial because you'll be our guests main
point of contact. Your warmth and ability to handle anything with a smile will
ensure our guests feel truly cared for and valued.
Who are we?
We’re part of an award-winning Bourne Leisure family, which
includes Haven & Warner Hotels. We have 9,000 fantastic Team Members and 39
beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work
with us?
Working with us is ultimately defined by our exceptional
people and teams. At Haven, we take pride in our Breath of Fresh Air culture,
which focuses on valuing and supporting every Team Member. We prioritise
openness and transparency in our interactions allowing our Team Members to be
their authentic selves.
Working hours are on a rota over a 7 day period and could
include evenings and weekends (depending on role). We aim to offer flexibility
where we can, including full or part time hours.
We would love to hear from
you
If you would like to apply for this role, click apply now. We
will ask you a few questions which may take around 5 minutes, then click submit
and one of the Team will be in touch.
What can you expect during
the recruitment process?
When invited to meet with us, you will have an interview and
either a practical assessment or a skills test, depending on the role. If you
require any support or reasonable adjustments to help you perform at your best
during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we
are and what we do. Our commitment to these values is unwavering and they are
central to our mission. We encourage applications from all backgrounds,
communities and industries and we are happy to discuss any reasonable
adjustments or flexibility that you may require, including whether a role can
be part-time or a job-share.
We genuinely care about every candidate's experience during
the recruitment process and are here to provide support where we can. If you
require any assistance or reasonable adjustments while applying, please don't
hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk