Guest & Owners Experience Team Manager

Come and join our One Great Team here at Haven as a Guest & Owners TeamManager!
As part of our full time, permanent Experience LeadershipTeam, you will… 
- Oversee the day-to-day operation of the Guest & Owners experienceon Park, following standard operating procedures ensuring a safe and secureenvironment for all
- Deliver our performance targets against budget, managestock, margin and cost control
- Complete relevant administrative tasks including team Rota’s,bookings and allocation management, Safety and Legislative compliance checks
- Respond to complaints bothverbal and written including conflict resolution
- Drive continuous improvement, provide solutions to issuesand set goals for growth
- Lead and coach the team ensuring they work productively anddevelop professionally
- Engage and inspire the team to always be Guest obsessed
- Effectively recruit and train new team

What’s In It For You? 
- Free use of our Leisure Facilities, including swimming pool  
- Up to 50% Discount off food on Park and 20% discount in our shops  
- Opportunity to use our Corporate Box at the O2 Arena  
- Fantastic Discounts with many national Brands & Retailers  
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels  
- Reward & Recognition Schemes  
- Training and development opportunities including fully funded qualifications  
- Fantastic Health, Mind & Money Support Programme  
- Enhanced family friendly policies and pay* (eligibility criteria applied) 
Salary: Competitive plus Benefits, and the opportunity to earn up to 10% Annual Bonus
Experience and Qualifications 
You may already be a Customer Service Manageror Guest Relations Manager which is great. Or maybe you’re an experiencedAssistant Manager or Deputy Manager looking for the next step! All we arelooking for is…
- Proven experience leading large teams in a Customer Service or similar environment
- Experience in managing operations, performance, resources andcost control
- Can confidently deal with Guest concerns and resolveproblems
- Excellent communication, organisational and leadershipskills
- Strong decision-making ability
Who are we? 
We’re part of an award-winning Bourne Leisure family,which includes Haven & Warner Hotels. We have 9,000 fantastic team membersand 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to work with us? 
Working with us isultimately defined by our exceptional people and teams. At Haven, we take pridein our Breath of Fresh Air culture, which focuses on valuing and supportingevery team member. We prioritise openness and transparency in our interactions allowingour team members to be their authentic selves.
We aim to offer flexibilitywhere we can, our Team Managers working hours are usually 45 hours per weekover 5 days and could include evenings and weekends.
We would love to hear from you 
If you would like to apply for this role, click apply now. We willask you a few questions which may take around 5 minutes, then click submit andone of the Team will be in touch. 

What can you expectduring the recruitment process? 
When invited to meet with us, you will have aninterview and either a practical assessment or a skills test, depending on therole. If you require any support or reasonable adjustments to help you performat your best during this process, please let us know.
Diversity, equity, and inclusion areat the heart of who we are and what we do. Our commitment to these values isunwavering and they are central to our mission. We encourage applications fromall backgrounds, communities and industries and we are happy to discuss anyreasonable adjustments or flexibility that you may require, including whether arole can be part-time or a job-share. 
Wegenuinely care about every candidate's experience during the recruitmentprocess and are here to provide support where we can. If you require any assistanceor reasonable adjustments while applying, please don't hesitate to reach out tous at resourcingteam@bourne-leisure.co.uk