Guest Relations Advisor

We have a current opportunity for a Guest Relations Advisor on a temporary basis initially, with the intention to become permanent. The position will be based in Hamilton and will be Office based.

Starting salary from £23'800, increasing DOE

Looking for:

• Someone with previous customer service and sales experience
• Ideally an individual with experience within the hospitality background

• Someone who takes ownership of customer issues, solves problems and is quick to react to queries
• Good organisational skills and the ability to prioritise and time manage effectively
• Confident negotiator and the ability to communicate clearly and effectively with all relevant teams
• Someone who shows good attention to detail and is able to work multiple software system
• Highly motivated and able to work in a fast-paced environment
• Someone who is used to working in a team environment

What you'll be doing:

• Maintaining Guest Relationships and the smooth process for checking guests in to the property and throughout their stay
• Ensuring all payments/deposits are processed in a timely manner
• Dealing with accommodation enquiries.
• Liaising with maintenance teams
• Using multiple software's in the day to day running of the business
• Maintaining safety records.
• Ensure compliance with relevant laws/regulations
• Complete property inspections.
• Deal with any complaints as they arrive as per our company complaints policy
• Creating long term relationships with owners and clients.
• Being comfortable using different social media platforms to drive engagement

Location and Commitments:

• Full Time
• Working from our Hamilton office
• Flexible hours within the office and must be available to answer telephone enquiries at evenings and weekends (this will be on a rotational basis)

Candidate Requirements:

• UK driving licence and own car
• Flexibility on shifts and able to work on call evenings and weekends (rotational and reduced office hours as a result)

For further information about this position please apply.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.