Guest Relations Duty Manager

Guest Relations Duty Manager

Salary: £40,000 + Service Charge

Shift patterns: 5 days a week, including regular weekends

Reporting to the Front of House Manager, will oversee a team of four in the Guest Relations department. Furthermore, you will act as the senior manager on duty in the hotel at weekends, collaborating closely with department heads to ensure exceptional guest experiences across the entire property.

Benefits of the Guest Relations Duty Manager role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals in our colleague restaurant
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

What you will do as Guest Relations Duty Manager

• Defining and implementing strategies and procedures to enhance the guest experience
• Create memorable experiences and provide exceptional levels of service through your excellent interpersonal and communication skills
• Mentoring and coaching the team to ensure maximum engagement with our guests
• Connect and build rapport with our guests, understand their needs, and make suitable recommendations to elevate their stay
• Support the Front Office team with the arrivals, check-ins and departures
• Be an ambassador for Hyatt hotels, promoting our food & beverage outlets and services across our properties
• Monitor Medallia (our GUEST RELATIONS management platform) and TripAdvisor to drive guest satisfaction
• Act as a senior manager of duty during weekends, bank holidays and evening shifts

About Hyatt Regency London - The Churchill

Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a UK Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: If this sounds like the Guest Relations Duty Manager role for you then please apply today!