Duty Manager (Nights)

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Section Manager Assembly (Duty Manager)

Job Summary:

As the Section Manager Assembly (Duty Manager) you will be responsible for the operation on a shift ensuring that communication between departments is effective and that problems are prioritised and solved mainly focusing around the assembly areas (W&P, P&P, M&P) with some insight into Service Delivery (Transport).

The key responsibilities are to ensure that the units on time performance is not effected by operational issues by taking the lead in Team meetings and facilitating the solutions for problems You will ensure that customer issues are raised with the commercial team in a timely manner and report to senior management on the performance of the unit and identify opportunities to improve our process

Main Duties and Responsibilities:

• To ensure that all departments receive the specific information during a shift.
• To facilitate the team leader meetings ensuring that issues arising are managed, followed up and communicated to the appropriate people.
• To ensure that all incidents arising during the shift are dealt with effectively.
• Follow up on any accidents, including airside accidents, that happen during shift and ensure that they are investigated correctly and in line with company procedures.
• In the event of airside accidents liaise with the HAC team to ensure that all relevant parties are informed, for example BAA, BA Engineering, Police and our customer representatives.
• Monitor QA compliance in the unit while on shift and ensure that problems are managed when they occur.
• To personally check any focus flights in ample time to rectify any problems.
• Spot check flights for completion against specification and ensure problems are rectified.
• Monitor and control activities against budget, ensure maximum efficiencies are achieved to improve on budgetary targets.
• To create and implement a people plan, identifying personnel requirements and the training and development required to maximise performance.
• To be able to identify and use suitable for food products for customer if required including allergen information.
• Assess and recruit candidates in line with departmental and organisational requirements.
• Delegate and allocate work and evaluate performance against set objectives.
• Create a harmonious team working environment by promoting teamwork, motivating staff and identify and resolving issues and conflicts.
• Carry out disciplinary, grievance or counselling procedures when necessary.
• To support the section managers and team leaders in effective decision making
• Communicate and ensure all team members understanding operational performance, issues and KPI’s (OPRSS / gateOPEX, Quality Guarantee / Health and Safety / Food Safety).
• Hold effective team meetings and discussions.
• Record and store relevant/applicable information in line with Data Protection Act.
• Provide feedback on work progress, successes, and problems (with solutions) to relevant parties.
• Refer to reference guides/articles/procedures/manuals and support departments when making decisions.
• To communicate directly with customers where required.
• Utilise Gate Gourmet performance analysis tools (e.g. OPRS, Scala) to continuously set and review targets for daily financial and operational management.
• In conjunction with the management team, assist in creation of strategies and business plans for the short/medium and long term (e.g. forecasts, budgets, continuous improvement plan).
• Undertake special ad hoc projects as required/necessary.

Qualifications and Experience:

Education:

• Educated to a good level of secondary education (A level or equivalent);
• A recognised professional qualification, e.g. DMS, BTEC is desirable but not essential

Work Experience:

• Previous experience of operational management experience in a similar environment
• Proven experience of managing teams within a manufacturing, airline catering or production process
• Previous experience of working with budgets and KPI’s
• Understanding of health and safety, food hygiene, security regulations (DTLR)

Skills & Knowledge:

• Level 3 HACCP certification / Food Safety certification / Workplace Health & Safety
• Ability to lead and manage diverse teams of varying sizes.
• Good negotiating and persuasive skills.
• Ability to effectively manage conflict.
• Ability to motivate and driver performance.
• Organised, process driven with an ability to critically evaluate and improve processes.
• Ability to manage change effectively.
• Computer literate and able to work with MS Office and IT Systems
• Excellent organisational skills, ability to manage workload to achieve critical dates.
• Ability to work well under pressure
• Strong communication skills with the ability to effectively communicate at all levels of the business.

About the Company:

Gate Gourmet is the world's largest independent provider of catering services for airlines and are the core business behind gategroup, whose eleven associated brands offer customers a comprehensive scope of products and services for virtually any on-board need. We provide more than 200 million meals a year to our 270-plus customers at some 120 airport locations around the globe.

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