Duty Manager

The Resident Covent Garden is currently recruiting for a Duty Manager to join their friendly team! 

The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a home from home from which they can easily immerse themselves in the city.

Reputation is at the centre of everything we do, our hotels have an impressive track record for guest satisfaction, being in the top 5% on TripAdvisor!

We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. 

We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations who voluntarily choose to pay the real Living Wage because we believe that a hard day’s work deserves a fair day’s pay.

As our next Duty Manager at The Resident Covent Garden:

• You will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals.  
• Your role is to lead the Front of House team to efficiently process administration of the front desk tasks. You will be the first point of contact for arrivals, departures, and guest interaction, monitor guest satisfaction and take charge of the building and all guests and team members during the shift, as required by the hotel management.  
• You will support hotel management to ensure that all team members are fully trained and compliant with Health and Safety requirements, whilst ensuring that Standards of Excellence are followed at all times.  

As our next Duty Manager you will have: 

• Have great communication skills  
• Have a friendly & professional service style  
• Be a problem solver with a can-do attitude  
• Be a team player with the ability to work independently  
• Be motivated, positive and eager to learn  
• Be flexible and adaptable with the ability to prioritise  
• Have good IT skills 
• Have experience in a guest service environment 

Why work for us as a Duty Manager? 

We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members’ wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work.

These include:  

• Competitive Salary and Annual Salary Reviews  
• Bonus Incentives 
• Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes annual bonus of £500  
• Wellbeing Programme supporting mental, physical and financial health 
• Employee Assistance Programme  
• Cycle to Work Scheme  
• Free overnight stay for new team members 
• Discounted rates for yourself, friends & family at our hotels  
• Freebies and Discounts with free membership to Perkbox 
• Refer a Friend Bonus of £100  
• Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels  
• Online Community to share news and celebrate successes  
• Pension Contributions 
• Weekly fruit baskets for the whole team 
• Any many more…! 

If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV – we want to hear from you!  

Please note only candidates that live in the UK and who legally have the right to work in the UK should apply. 

Job Type: Full-time

Pay: £32,032.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Referral programme

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• London, WC2R 0PZ: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Hospitality management: 1 year (preferred)
• Hospitality: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person