Duty Manager

We operate a collection of Hotels, Serviced Apartments and Aparthotels across the cities of London & Dublin. We have an exciting opportunity to join the leadership team in Waterloo. We're looking for a self starter to lead and motivate their teams across multiple departments.

Duty Managers take ownership of the entire hotel operation in the absence of the head of department. They are responsible for the successful and safe operation of the hotel, covering a variety of shifts including 7am starts and 11pm finishes.

Key Responsibilities:

Our Duty Managers are natural leaders and are able to create positive experiences for their team & guests alike. Their typical duties include:

• Performs guest service duties engaging with the guests to assist them during their stay
• Assist managing the reception team,
• Maintains consistent presence in the lobby and all hotel public areas
• Leads by example, trains and motivates employees to build a strong and enthusiastic team
• Handles all aspects of guest arrivals, check-in and departure, and maintains upkeep and appearance of hotel lobby and entrance
• Makes reservations, when necessary, in accordance with hotels yield management practices
• Maximises occupancy and ensures rate availability
• Liaise with other departments of the hotel to guarantee the highest level of guest satisfaction
• Helps monitor the daily bar operation and ensure all the policies and procedures are followed
• Seeks opportunities to improve the guest experience by seeking feedback and developing strategies to improve department and hotel services
• Ensures all employees adhere to company health, hygiene, safety, security and emergency procedures
• Maintains and displays in-depth local knowledge, in order to WOW the guest, promote sales and ensure that all employees are provided with the necessary information to perform their job effectively
• Ensures purchase orders are raised to ensure the smooth running of the department
• Assist the Front Office Manager to comply with Health & Safety and Fire regulations, training the team and assisting with tests and audits as required
• Performs security walks and highlights any safety or security concerns acting swiftly to guarantee guests and staff are protected at all times
• Assist the Front Office Manager on any other duties as required

Required skills:

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A minimum of 1 year working on a busy front desk in a volume hotel
• Excellent problem solving skills
• A commitment to driving service excellence within a team

This job description is drawn up with flexibility in mind. Due to the changing needs of the business, the job will also evolve and change to meet new business requirements.

The Company

This is an owner-operated provider of serviced apartments, aparthotels and, most recently, hotels in the cities of London & Dublin. We have over 1200 bedrooms in our portfolio & plan to grow in the future.

We take time in seeking out individuals to join our team. We search for individuals who have an amazing outlook on life, with a real Can Do attitude, who genuinely enjoy helping and supporting others.

What's in it for you?

• A cycle to work scheme
• You will receive your birthday off each year in addition to our holiday entitlement
• Charity Days (you will be able to partake on a paid day of charity work per year)
• Monthly wine-d down events
• An invite to two epic events per year
• We’ll support you and help you to develop in your career – be it with coaching, mentoring, apprenticeships and more.
• Financial recompense for every mention on social media

Job Types: Full-time, Permanent

Pay: Up to £26,000.00 per year

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Work Location: In person