Address
Form of work
SalaryEnsure the highest standards of visitor engagement, providing a friendly welcome and responsive Visitor Experience
Assist in the general daily operations of the galleries, including all security and operational matters
Using our IT systems, sell Admissions tickets and items in our Shop. This will involve upselling and keeping an up-to-date knowledge of our product range
Ensure appropriate communication of operational information across weekend and weekday gallery staff
Deal with customer complaints and feedback confidently and calmly, with a solution-based approach to challenges
Ensure all areas of the galleries are well presented and maintained.
Share your knowledge and enthusiasm about Mall Galleries / Federation for British Artists
and its programme with our visitors
Actively assist visitors with access requirements and promote an inclusive environment
Liaise with external contractors, including cleaners and plumbers, external clients and artists
Create gallery signage as required
Train, brief and manage the gallery team (VE team) providing leadership and motivation
The Duty Manager is responsible for opening and closing of the Mall Galleries and its offices as a keyholder. At weekends or evenings when there is no management present, the Duty Manager is responsible for the building and its operation
Undertake regular site checks and report any maintenance issues to the Maintenance Technician and/or Gallery Operations Manager
Ensure that Mall Galleries is safe and secure for all our visitors and staff, leading on evacuation as required
Operate and monitor CCTV when required
Provide First Aid and Fire Marshal support in the event of an emergency, lead on evacuation in the galleries
Ensure all security and Health and Safety incidents are dealt with promptly, and that
