Address
Form of work
SalaryAs a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Guest Service!
This is a full time 39 hours/week position. Earliest start 7am and latest finish 11pm. The successful candidate must be able to work within this hours (8 hours/day shift).
Benefits and Pay
- £12 per hour
- Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)
- Free meals on duty
- Holiday: 28 days including bank holidays (increasing yearly)
- Pension scheme
- High street discounts: with Perks at Work
- Grow your career and Personal Development: programmes designed to support your career
- 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
- Dedicated 1-2-1 support throughout your apprenticeship
- Functional Maths and English skills offered alongside the programme
What will I be doing?
A Front Office apprentice will be required to undertake all reasonable duties as assigned by your head of department.
This is a full time 39 hours/week position. Earliest start 7am and latest finish 11pm. The successful candidate must be able to work within this hours (8 hours/day shift).
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Working within the Front Office department;
- Contribute to an overall exceptional guest experience from check-in through check-out
- Telephone handling
- Cash and Payment handling
What are the desired skills?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering a high level of customer service
- Ability to work on your own or in teams
- The ability to deal with enquiries in a professional and polite manner
What are the desired personal qualities?
- A passion for hospitality and guest service
- Willingness to learn
- The ability to stay calm under pressure
- Excellent grooming standards
- Ability to work in a fast-paced environment
