On the edge of the town of Glenrothes, within easy reach of Edinburgh City, Perth and historic St Andrews, this hotel is ideal for business and leisure travel. Offering friendly and affordable accommodation, all 49 bedrooms at the hotel were refurbished in 2014 and offer onsite car parking for up to 70 cars.

Guests can enjoy fly fishing on nearby Loch Leven, golfing on one of the championship golf courses in nearby St Andrews, Carnoustie and Gleneagles or a visit to the stately, historical Balgeddie & Balbirnie Houses in Glenrothes. One of Fife's premier conference venues, Rothes Halls is also nearby.

Job Description

We are looking for a Guest Services Assistant to support and complete the day to day tasks of the departmental operations.

You will be approachable and friendly people person with the willingness support and maintain a close relationship to guests throughout their stay.

This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the guests are always met.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• Free Parking
• Apprenticeship programmes available
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• Life Assurance
• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme

About Us

The team strive to work together and ensure the guests who stay with us have an enjoyable stay. The team are passionate and go above and beyond to ensure each guest enjoys there stay beginning, middle and end, would return for more stays with us in the future.

Role in our Family

As a Resident Services Assistant, key to your role is:

• To operate the premises (24hr)
• Ensuring the set up of the buffet system in the restaurant area for mealtimes for residents
• Adhere to Food Safety and Hygiene practises followed
• Clearing/sanitising of tables in restaurant area and the reception area
• To maintain the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition.
• Deal with any resident queries in a polite and friendly manner
• All complaints, comments, special requests to be recorded in the daily handover log.
• To clearly communicate with other departments to ensure minimal impact on resident service.

This is not an exhaustive list but gives an insight to what is involved.

What Happens Next

Does the Resident Services Assistant role suit your skillset? Apply now, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about Holiday Inn Express Glenrothes

Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.