Guest Services Assistant

In a Nutshell

We’re a Collection of fabulous Hotels set in beautiful countryside and our hotels are full of great people… A great team.

We are actively seeking Guest Services Assistant for Lainston House, Winchester, who will be responsible for providing the very best care to our guests at every stage of their stay. Your warmth and personality will shine through at all stages of guest interaction.
Package DescriptionAnd now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

Competitive salary, benefits and we pay above the Real Living Wage.
29 days holiday (increasing with length of service).
We operate a discretionary service charge system.
50% Discount on food and beverage across all Exclusive properties.
Really big discounts of room nights across all Exclusive properties.
PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
Meals on duty provided for free.
Recognition and rewards scheme.
Access to our learning platform including great training and development programs.
Free gym access + where available dedicated classes.
B Corp accredited and commitment to improving our People, Product and Planet.
Free downloads to newspapers, magazines and books.
Cycle to work scheme.

Main ResponsibilitiesLots to do but lots of fun

The role will be responsible for…

Providing an exceptional sense of arrival at check-in and the fondest of farewells at check-out and for all non-residential hotel guests.
Escorting all guests to their bedrooms and conduct a room and hotel orientation to the correct standard. Assist with luggage and valet parking.
Acting as an ambassador in selling our F&B destinations, activities and additional services, including restaurant and bedroom reservations, vouchers and gifts, as well as our special events.
Ensuring billing accuracy.
Operating the switchboard.
Guest Services administrative tasks including: reservations, restaurant booking, replying to guest queries on the phone and by email.

The Ideal CandidateAre you right for us?

Our successful candidate will have…

Previous hotel experience desirable.
Passion for delivering excellent customer service.
The ability to work under pressure and to multi task.
Immaculate presentation and grooming.
Strong communication skills.
Confidence and initiative.                      
Computer literacy.
A clear, friendly and professional telephone manner.

About The CompanyAre we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
We need extra milers. So if you think the job description is all you have to do, then we’re not for you.  
You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.