Assistant Guest Services Manager

Estelle Manor is a rural retreat nestled in Oxfordshire. A Grade II-listed landmark house set on a 60-acre estate, surrounded by over 3,000 acres of beautiful parkland.

As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A hotel and country club with one-of a-kind spaces and old school values of personalised service and discretion.

The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

As Assistant Guest Services Manager you will support the Guest Services Manager in upholding our high standards throughout our Guest Services team. Supervising a team of luggage porters, valet and chauffeurs, you will act as the greatest ambassador to Estelle Manor playing a fundamental role in a personal and bespoke arrival and departure experience of our guests. You will be well organised with the ability to work well under pressure, showing excellent response and reactive skills to fluctuating levels of operational demands. You should enjoy being the focal point of guest interaction along with delivering top class service to our members and guests. Finally you are someone who leads by example and will mentor and develop your team to work to the best of their abilities.

Who we are looking for

• A team orientated, positive, driven, organised and solution focused leader.
• Guest Services experience with valet, chauffeur and luggage management within a luxury hotel.
• You are an inspiring leader who relishes taking responsibility for mentoring and developing your team.
• Ability to perform under pressure and deliver results to deadlines.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
• Concierge experience with wide knowledge of local area and excellent networking skills.

Benefits

• A competitive salary.
• 30 days holiday, inclusive of bank holidays, which increases with length of service.
• Free travel on Stagecoach services in Oxfordshire and on the S7.
• A health cash plan to claim money back and get access to lots of ways to support your physical mental wellbeing.
• Staff rates on Ennismore hotel room plus FB discounts.
• Retail Discount at ‘The Muse’ Store.
• Refer a Friend bonus.
• Great incentives and reward programmes including Sprit of Estelle awards and birthday recognition.
• Enhanced financial support including life assurance, pension scheme, and paid leave for unforeseen circumstances.
• Great food and drink whilst you’re on a break.
• Lots of opportunity to develop your skills and progress internally.
• Regular team get togethers, from regular team drinks to bi-annual parties.

INDHP