Head of Aftersales

Do you possess extensive automotive industry experience? Do you have experience working within Aftersales, in a senior position?

My client, an award winning automotive company are seeking an experienced Head of Aftersales with a passion for delivering quality leadership and customer service. This is an incredibly exciting opportunity to join the business in a brand-new role, at a time of growth and development. This role will be central to the business and will report into the Aftersales Director of the company. This is a Monday-Friday role, working 45 hour per week. 

Main duties: 

• Supporting the Aftersales Director and be the point of contact for service and parts managers, assisting with any queries and providing support
• Hold regular meetings with the aftersales managers to ensure performance, and that KPI measures are being achieved
• Run reports and analyse data to ensure aftersales department performance
• Looking after the wellbeing and progression of team members through regular appraisals
• Customer visits to build and maintain strong relationships
• Work with the People team and Marketing team 
• Managing, coaching and motivating employees to ensure a high quality of staff. Establishing business objectives and personal development goals, and monitoring performance against agreed targets
• Carrying out manager appraisals.
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.

Key requirements: 

• Extensive automotive industry experience, in an Aftersales position at senior management level
• Experience using Kerridge/Keyloop or similar dealer management system
• Extensive knowledge of the operational running of a workshop / dealership
• A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction
• Strong, hands-on leadership style and people management skills - encouraging achievements through teamwork, and positive company culture
• Experienced in customer satisfaction with excellent customer service skills 
• Computer literate 

Benefits, pay & package: 

• Salary of £80,000 per annum
• Company vehicle allowance OR van
• Working for an official Great Place to Work™? and UK Best Workplace for Wellbeing
• Working with an award-winning team 
• Access to 100s of employee perks on Perkbox
• Auto-enrolment pension
• A day off for your Birthday
• Enhanced Maternity and Paternity policies
• Wellness programme and Employee Assistance Programmes
• Mental Health First Aiders
• Long service recognition, reward and recognition programmes
• Annual appraisals programme and progression opportunities
• Death in service benefit
• 23 days of annual leave per year plus Bank Holidays