Head Of Change Practices

What the Hiring Manager Says
This pivotal role forms part of the Quilter Change Leadership Team (LT) working closely with peers to ensure a high level of collaboration and accountability. Reporting to the Change Director with oversight for the Business Analyst (BA) and Project/Programme Manager (PM) communities with both solid and dotted line reporting. This role will be responsible for the overall development of the communities, ensuring competencies, career paths and talent management is in place and managing the capacity service. It will be critical to ensure a competent, flexible resource pool with the right capabilities to deliver change is available and forecasted appropriately to meet the demand of the change portfolio.
This role will demonstrate success by providing people management, leadership, and direction to a large matrix managed team to ensure the right amount of highly skilled and motivated BA's and PM's can understand and deliver the business objectives whilst adhering to the common Quilter Change framework.
We are looking for someone with ability to work with a wide variety of stakeholders including ExCo, to drive decision making and maintain delivery momentum in a growing, fast paced environment.
About the Role
Level: Level 6
Department: Change Function:
Location: Southampton | London
Contract type: Permanent
Reporting to the Change Director, you will lead the BA and PM Change practices and ensure Quilter has access to the right quality and quantity of BA and PM skills. This exciting role will attract those who enjoy managing, leading, and motivating large diverse teams with a hands-on style, an eye for detail and consistently high standards.
You will be accountable the continually evolving BA and PM capacity and capability skills matrices. You will need to be able to demonstrate the ability to assign the most appropriate BA or PM with the correct skills/capabilities whilst also considering development needs and career trajectories (and ensuring clear career paths that can be applied at an individual level).
To ensure success this role will work closely with the Change Resourcing manager ensuring a forward-looking full team capability and capacity when planning for deployment onto current and future projects. Managing a resourcing ratio of permanent/contingency employees to pre-set ratios with a preference for deploying permanent employees onto the strategic high-profile projects and utilising contingency workers to back fill. Critically you will ensure that Change programmes and projects have access to flexible resources, in particular BA's, to be used at the pre-project stage.
You will undertake permanent line management activities of the team whilst seeking feedback on performance on projects and objectives. For virtual team (dotted line) members you will provide feedback to relevant line managers.
We are looking for someone who is comfortable working with a wide variety of stakeholders, up to and including ExCo, ensuring the right level and pace of analysis for scoping of initiatives and solutions whilst escalating and resolving obstacles to successfully deliver and achieve objectives.
Key responsibilities will be the continuous improvement of competency models, best practice service frameworks, standards, and a knowledge base for both practices, ensuring both pools demonstrate the requisite level of quality and adherence to the Change framework.
Equally accountable for ensuring project and programme alignment to the business operating plan and driving the successful delivery and achievement of business outcomes identified for the Portfolios. You will manage risks and ensure mitigation plans are put in plans and tracked on an ongoing basis.
As required you will support functional, business executives and teams, as well as the Change Director, with management of execution or outcome risk, including Portfolio analysis and scheduling /alignment opportunities.
About You
Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.
Candidates who have an extensive background either as a BA or PM (or both) and are comfortable managing and leading teams both as a direct line manager and in a matrixed organisation are welcome to apply.
We are looking for someone who is hands-on, consultative, and collaborative, with an ability to manage a large workload.
You will be a role model for the behaviours that are critical to the successful delivery of Quilter's Change objectives. These include being pro-active, delivery and outcome orientated, risk management, driving for simplicity, tenacity, mitigating bureaucracy and promoting teamwork.
This role requires a strong, credible, leadership capability that can create and inspire Change whilst navigating complex and political environments with multiple senior stakeholders.
We are looking for someone who has a high level of personal confidence, being able to lead and manage Change through influence and persuasion.
In addition, we want someone with a delivery focus, high energy, and drive with the ability to deliver to tight deadlines through others via exceptional delegation and interpersonal skills. This role requires the ability to make decisions and execute in a fast, simple, and focused way.
Comfortable negotiating, building relationships whilst communicating with impact. Possessing superior presentation and written communication skills.
Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures.
In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times.
Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.
We are passionate about building an inclusive culture where everyone's contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about jo