Head Of Client Services

HEAD OF CLIENT SERVICES | UP TO £65k DOE | HYBRID HOME X LEICESTERSHIRE OFFICE | DIGITAL MARKETING AGENCY | PERMANENT

My client, an independent digital marketing agency, based in Leicestershire, is looking for an experienced, and knowledgeable Head of Client Services to join their close-knit Accounts team.

The aim of the role is to help refine and improve customer experience, offer strategic insights, find additional opportunities for strategy development and ultimately help retain customers. The current Client Services team consists of two account managers and an account executive.

You will be managing some of the agency’s larger accounts, as well as working as part of the leadership team to continue to steer the business forward. Good commercial understanding is vital. A solid understanding of Search, social, email marketing and web development is also necessary for the role.

Key Responsibilities:

• Leading the Account Management team
• Retain current customer base with an improved customer experience
• Partnering with the Managing Director and Leadership Team in forecasting and building the new business pipeline
• Refine existing Client Services processes, contact reports and systems
• Contact prospects on a regular basis, manage follow-ups, and secure introductions with senior management teams
• Strategically map out the Client Services strategy, working closely with MD
• Develop business proposals for new and existing customers

The Ideal Candidate:

• Outstanding new business and client facing skills
• Highly experienced in account management and account growth
• Solid experience in digital and web-based projects - SEO, PPC, Social & Web Development
• Able to successfully lead senior-level client negotiations
• Excellent communication, pitching, and presenting skills
• Proactive, focused, and resilient
• Commercially astute, and able to build successful relationships with clients and customers

If this sounds like it may be a good match, please don't hesitate to get in touch.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

We want to make a world of difference, so it matters to us that we hire differently. Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer.

Due to the high volume of applications we experience, if you have not received a response within 48hrs of your application, please assume that you have not been selected for progression to the next stage of the hiring process.