Head Of Customer Collaboration

Head of Collaboration

Slough (hybrid - 1-2 days per week in HQ)

Closing date for applications is 5pm on Tuesday 12th March 2024

Company Overview:

KP Snacks is proud to be part of the Intersnack Group. With an annual turnover of more than €3 billion, the Intersnack Group has grown and flourished to become a market leader in savoury snacks, present in over 30 countries across Europe, Australia, New Zealand and beyond, employing more than 14,000 employees and 44 factories globally (33 in Europe, 3 in Australia, 3 in New Zealand, 2 in India and 3 in Vietnam).

In the UK KP Snacks consists of c2,300 colleagues across our seven factory locations and Slough HQ. We make great tasting snack brands such as Hula Hoops, McCoy’s, Pombear, KP Nuts, Butterkist popcorn, Tyrrells and popchips.

Salary: Negotiable (dependent on experience)

Some of the benefits you can expect to receive:

• Car allowance

• Bonus scheme (with a great track record of over-achievement)

• Medicash Health cash plan and Private Healthcare

• KP Pension Plan – matching contribution stakeholder pension plan (up to 7% of salary) which also includes life assurance and income protection

• 25 days holiday

• 5-year service additional holiday

• Annual salary review

• MyGym Discounts

• Cancer Care

• Holiday Buy (buy up to an additional 5 days holiday per year)

• Career Break

• Employee Assistance Programme

• 
  Digital GP and Best Doctors (2nd medical opinion)

• Access to KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools

Core responsibilities of the Head of Customer Collaboration:

To lead the KP Collaboration Team to achieve its fullest potential. With high trust and purpose, align with internal and external stakeholders to ensure that KP Collaboration Team is ‘Easy To Do Business With’ and delivers ‘Great Service Every Day’.

Day to day responsibilities of the Head of Customer Collaboration:

• To lead, coach and support the KP Customer Collaboration Manager Team to its fullest potential (Example support senior team members to embed ‘Best in Class’)
• Develop long term collaboration strategies with customers and ensure relevant governance reviews and plans are in place to manage them effectively. (Example : effective 30/60/90 meetings with customers)
• Accountable for team members standardising processes and ways of working with customers in order to execute our plans, and any key customer changes, successfully
• Ensuring team have robust annual Advantage Group Survey plans per customer, which maintain KP's overall top third position within the Impulse Category (Crisps, Soft Drinks, Confectionery, etc)
• Ensuring team are effectively chairing weekly alignment call meetings and are providing clear customer insight in order together, with Demand Team colleagues, to deliver strong weekly forecast accuracy and bias
• Leading internal relationships with Commercial, Marketing & Financial colleagues
• Leading and maintaining strong partnership between collaboration and service teams to deliver continuous improvements in process, performance and behaviour
• Accountable for: the completion of midyear and end of year performance reviews, objectives setting, enabling personal development opportunities, succession planning, and talent reviewing for team members
• Accountability for team building of Standard Operating Procedures / Training Guides for department tasks
• Provide business continuity to Head of Central Supply and Head of Supply, Logistics and Service in times of holiday and unplanned absence
• Provide leadership and guidance to a team of Customer Collaboration professionals, fostering a culture of collaboration, accountability, and excellence.

We aim to foster a diverse family-like culture where everyone can be themselves and feel a sense of belonging. The I&D program focuses on Culture, Leadership, Recruitment, and Equitable Progression. We operate an inclusive recruitment process to attract diverse talent and educate hiring managers on bias. Additionally, we run a comprehensive program addressing various diversity topics to promote an inclusive workplace. Join KP Snacks to be a part of a diverse and inclusive team that values individuality and promotes growth.

We wholeheartedly encourage individuals from diverse backgrounds to apply for this position. We are totally committed to creating a workplace where not one person feels they do not belong. Please just let us know if there is anything we can do to make the process more easily accessible for you or if you have any special requirements.

Whichever method you are using to apply, please ensure that your application clearly demonstrates the relevant skills we are looking for, with clear evidence to support.

Join Our Team: If you are a strategic thinker with an enthusiasm for building strong partnerships and driving business growth, we invite you to apply for the position of Head of Customer Collaboration. Join us in our mission to delight consumers with delicious snacks while fostering collaborative relationships with our valued retail partners.

Key Skills and Experience:

• Proven experience in a senior customer-facing role within the consumer packaged goods (CPG) industry, preferably within the snacks or food manufacturing sector
  
• Demonstrable leadership qualities, including the ability to inspire and motivate teams, drive change, and foster a culture of collaboration and innovation.
• Strong understanding of retail dynamics, including category management, merchandising, and promotional strategies
• Excellent negotiation and influencing skills, with a track record of successfully managing complex customer relationships and driving business results
• Strategic thinker with the ability to develop and execute collaborative initiatives that align with company goals and objectives
• Analytical mindset with proficiency in data analysis and interpretation to inform decision-making
• Effective communicator with the ability to articulate ideas clearly and build consensus across diverse stakeholders
• Leadership qualities, including the ability to inspire and motivate teams, drive change, and foster a culture of collaboration and innovation
• Highly organised with strong project management skills, capable of managing multiple priorities and deadlines in a fast-paced environment
• Adaptability and resilience to navigate ambiguity and drive results in a dynamic and evolving market landscape