Head Of Customer Support Management

If you're passionate about leading customer-focused initiatives in an innovative environment, this role is your gateway to shaping the future of sustainable manufacturing. Join our client as the Head of Customer Support Management at their cutting-edge, sustainable manufacturing company in Renfrewshire.
What you will get in your new role
* £40,000 per annum
* Working schedule of Monday to Friday, 9am-5pm
* Free on-site parking
* Private medical insurance
* Wellness programme
* Life insurance
* Regular company social events
Your new employer
You are set to become part of a manufacturing powerhouse with a centuries-long legacy of delivering sustainable and innovative products. Our client stands out as a global leader, celebrated for their engineering prowess, with their products making a significant impact across various industries worldwide.
Responsibilities in your new role
In this role, your responsibilities encompass ensuring that the Customer Support Management Team adheres to health, safety, and environmental policies for the well-being of staff and visitors. You are tasked with fostering a customer-centric culture that prioritises internal and external customer needs, promoting a winning mentality, accountability, and continual identification of new opportunities.
Implementation of the company's Customer Support strategy to enhance market share is a key aspect. You will oversee customer satisfaction through metrics and utilise the CRM system for successful project management. Collaboration with various departments and stakeholders is crucial for effective project delivery, customer communication, and strategic decision-making.
Leadership, motivation, and coaching of the Customer Support Management team, promoting employee engagement, recruitment, performance evaluation, and frequent travel are integral to the role.
Your personality, experience and qualifications
The ideal candidate for this role should bring a wealth of experience in a similar capacity, preferably within the automotive or aviation sectors. A track record of over 5 years in successful B2B account management within a highly competitive commercial environment is essential.
The candidate should have proficiency in executing strategic plans, along with a proven ability to influence positively at a senior level, leading to constructive changes in existing practices. Additionally, the candidate should have a solid history of increasing market share and meeting demanding targets. Proficiency in leveraging a CRM system to enhance efficiency and customer interactions is crucial.
Apply now!
Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references.
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