Head Of Customer

HEAD OF CUSTOMER | FTC 9-12 MONTHS | HIGH WYCOMBE

We’re looking for An incredible Head of Customer join our Customer team on a fixed term contract, you’ll lead teams across CRM, Customer Service, Data & Insight, Brand and Social, and play a key role in delivering the customer strategy at The Perfume Shop.

You’ll be a true leader, bringing your experience in in delivering a fantastic customer reward strategy and loyalty scheme, as well as your ability to nurture and coach the team, to deliver a best-in-class customer experience and make sure we are truly customer obsessed!

WHAT YOU’LL DO

· Manage our customer loyalty programme, creating exciting benefits to enhance customer retention and drive repeat business. As well as leading cross channel implementation of lifecycle activities.

· Conduct market research to identify trends, consumer preferences and analyse the competitive landscape, you’ll use these insights to inform business strategy and make sure all decisions are data driven.

· Support development and implementation of new business brand guidelines, making sure we maintain a strong and cohesive brand identity across all marketing channels.

· Continue to build our brand across social media, including implementation of TikTok Shop trial. We’ll continue to push boundaries with media strategy to make sure we are always in the right channels at the right time, whist maximising our reach and engagement.

· Be an ambassador and customer champion, encouraging two-way conversations to build our brand and collect more customer feedback. You’ll make sure we are delivering the best customer experience at every touch point.

WHAT YOU’LL BRING

· Proven experience in a senior Marketing role, preferably in the retail or beauty industry.

· You’ll have excellent communication and interpersonal skills, with the ability to collaborate across the team.

· You’re a creative thinker, with a keen eye for design and brand aesthetics, you also have strong analytical skills and the ability to use data to drive decision making.

· Demonstrated success in developing and implementing effective marketing strategies that drive brand awareness and sales.

· A strong understanding of digital marketing, social media trends and emerging platforms.

WHAT YOU’LL GAIN

· 25 days holiday plus bank holidays.

· Discretionary Bonus – We love to share our success with you!

· Access to Wagestream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.

· Hybrid Working! 3 days office and 2 days off-site.

· Access to our TPS Perks which offers you a variety of saving and discount options.

· Life Assurance.

· 20% staff discount, as well as discounts at Superdrug and Three Mobile.

· Round the clock support from our partnership with RetailTrust.

· Cycle to work scheme for those who don’t mind riding up the hills of High Wycombe.

OUR HIRING PROCESS

1. You find or get sent this job advert, read it, and feel like you’re the perfect person.

2. You send in your application to let us know you’re interested.

3. We see your application, get excited, and give you a call.

4. You’ll meet us twice, and we’ll get to know each other, you’ll complete some psychometric assessments.

5. You’ll begin your journey with us and let everyone know how great your new job is.

“We’re a sociable bunch of down-to-earth people, who enjoy our work and each other’s company”

Agencies: We are not accepting speculative CV’s or profiles and kindly request that you refrain from contacting us.

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.