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SalaryThe Head of Fraud (UKI) is responsible for leading our Fraud Strategy, Fraud Operations and Payments Operations teams across our UK&I gambling brands.
Reporting directly to the Director of Risk Operations UKI, this critical role will play a pivotal role in safeguarding our business whilst ensuring a seamless customer experience across our renowned brands: Sky Betting & Gaming, Paddy Power, and Betfair
What you’ll do
You will lead a team of operational and strategy analysts, composed of experts responsible for reviewing and approving actions on higher risk accounts as well as SMEs focussed on developing and maintaining our control environment to respond to the evolving landscape.
Set the strategic direction and vision for the Fraud function, ensuring alignment with department and organizational objectives.
Foster a culture of excellence in customer experience while maintaining a strong focus on operational efficiency and risk mitigation.
Collaborate with cross-functional teams, including Compliance, Product, Commercial and Customer Operations, to effectively mitigate business risks whilst delivering a best-in-class customer experience.
Monitor and evaluate key performance indicators (KPIs) and metrics to assess departmental performance and identify areas for improvement.
Build a culture of continuous improvement and learning within the department, encouraging professional development opportunities and knowledge-sharing initiatives.
How you’ll do it
Significant relevant experience in a risk based operational leadership role at a senior level ideally within a heavily regulated industry.
Relevant experience in one or more of the following fields - Fraud operations, Fraud strategy, Payments Operations
Operating at a level where communication with senior stakeholders is second nature.
Highly analytical and able to communicate complex data into presentable updates that influence senior stakeholders.
Experience with managing and making decisions on complex issues and customer cases.
Ability to thrive in a fast-paced and rapidly changing environment, demonstrating resilience and adaptability.
With teams based across Leeds, London, Malta and Dublin, semi-regular travel to these sites will be required
What’s on offer
o £/€1,000 learning fund
o Twice-yearly bonus (with part of it guaranteed!)
o Unlimited Holiday
o Pension contribution scheme
o Private healthcare
o Hybrid Working
o Access to thousands of Udemy courses
o Invest via the Company Sharesave Scheme
About Flutter UK & Ireland
We are Flutter UK & Ireland, part of the Global FTSE 100 Flutter Entertainment. Our division operates four of the most popular and trusted brands in the market: Sky Betting and Gaming, Tombola, Betfair and Paddy Power.
Together the Flutter UKI brands offer market leading entertainment to millions of customers every single week! Over the last couple of decades, they have all ridden the wave of digital betting with industry firsts like ‘cash-out’, ‘Request a Bet’, betting exchanges and free to play games like Soccer Saturday Super 6.
Working Here
Do you want to work somewhere extraordinary? From the people you spend your days with, to the ground-breaking projects, no two days will be the same.
Our 7,000+ colleagues come together to form an expert, supportive community across technology, product, commercial, data, infrastructure, marketing, and a myriad of subject areas.
And the Values that guide us? Here they are:
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Flutter UK & Ireland.
Find out more about how we co-created our Values with over 10,000+ insights from our people!
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
