Head Of Fraud - Product Leader

Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success.

As a Head of Fraud - Product Leader at JPMorgan Chase, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech.

While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.

This is a role for a Head of Fraud - Product Leader who wants to be part of flat-structure organisation and influence the design & development of a green-field initiative with a global remit.

The Fraud Product function leads the 1st line of defence for fraud risk, including ownership of the fraud strategy across all products and channels. The key aim is to ensure transaction monitoring and controls are optimised to reduce fraud risks whilst ensuring 1st class client experience. The role will focus on four key areas:

• You will work with the product and engineering squads to stand up and continuously enhance Fraud capabilities, covering configuring and developing capabilities and tooling, as well as defining the self-serve customer journeys that support a strong customer experience
• You will help setting up and work with Fraud Analytics function to implement rules and strategies in the fraud monitoring systems, building for multi-channel customer journeys
• You will work with the 2nd line risk teams to ensure models, rulesets and strategies are effective
• You will contribute to the best practice development and sharing JP Morgan Chase & Co.

Job responsibilities

• Build from the ground up the fraud detection technology stack across all of Fraud Product
• Build out of a fraud product organisation that will be capable of driving new products and capabilities to allow launch of new products to the market in a risk controlled manner
• Deliver of an end to end digital fraud decisioning strategy that optimises fraud detection and client experience utilising fraud scores and rules across a disparate set of vendors and fraud vectors
• Ensures data flows from internal and vendor systems support the strategy
• Monitor and optimise model performance by developing a strong working relationship with the specialist Risk Models team
• Expect future fraud risks that are driven by product or channel development and mitigate these risks through appropriate strategies
• Work across a wide group of teams (product teams, payments, engineering, technology, risk) to ensure that key partners are aware of all of the fraud
• Collaborate effectively with colleagues across the firm including: business, technology, product management, operations management, legal, compliance, risk, audit, and technology control functions to drive engagement with the fraud prevention program of work; gain credibility by understanding end to end impacts of the fraud strategies that are implemented
• Act as a digital fraud subject matter expert and share best practice across the firm

Required qualifications, capabilities and skills

• Bachelor’s degree or equivalent experience required, ideally in a science, computing, engineering or mathematics based subject
• Experience in a first or second line fraud role, in a policy, strategy or analytics specialism
• Experience of delivering in an agile environment
• Experience of working with authentication strategy and authentication tools (behavioural biometrics / device intelligence)
• Experience in management / optimisation of Fraud prevention tools, e.g. Sira / Hunter, ThreatMetrix, Falcon, Arcot, RSA, FeatureSpace ARIC, and behavioural biometrics vendors
• Exceptional problem solving and analytical skills. Solid critical thinking and analysis in technical scenarios, attention to detail and able to synthesise large amounts of data and formulate creative and innovative solutions to complex problems
• Ability to solve problems from first principles, taking innovative approaches to address user needs
• Experience of vendor management, including ability to evaluate a vendor product offering and experience of integration into current technology stack

Preferred Qualifications, capabilities and skills

• A desire to solve hard problems
• A desire to teach others and share knowledge. We aren’t looking for hero leaders, more for team players. We want you to coach other team members on fraud battling principles, practices and implementation patterns
• Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions
• Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly
• Ability to see the long term. We don’t want you to sacrifice the future for the present. We want you to choose technologies and approaches based on the end goals
• Comfortable working within a geographically distributed team
• Ideally will have a background in banking or consumer products, clear interest in innovation and technology