Head of High Value, Relationship Management

End Date
Friday 17 May 2024
Salary Range
£80,206 - £94,360
We support flexible working - click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are worked, Hybrid Working, Job Share
Job Description Summary
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Job Description
JOB TITLE:Head of High ValueRelationship Management
LOCATION:Edinburgh, Birmingham, Glasgow or London
HOURS:Full Time
WORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of your time in the office.
About this opportunity
We've an exciting opportunity to lead a newly formed team, focusing on supporting High Value Business Banking (BB) clients and prospects who have a turnover up to £3m and are a core part of the Business & Commercial Banking (BCB) portfolio. You’ll be an inspiring leader of over 40 colleagues and help us grow and evolve our team within a new operating model.
We're changing our ways of working with a view to retaining, rebuilding and growing our advocacy and product holdings from our high potential BB growth clients in BCB. We'll also continue to deepen relationships and originate new High Value prospects through our Area Branch Manager network.
You'll have the opportunity to spend time building out the operating model, day to day leadership and scaling this concept to create opportunity for future model growth. You'll use your partner networks across BCB and in Consumer to support the setup of the team, driving performance by bringing the whole bank to customers.
Your accountabilities will include:

• Lead and develop the new ‘pooled Relationship Manager’ client treatment strategy, deepening relationships and delivering Relationship Management to our High Value BB clients, who are growing and need more proactive client management.
• Originate new High Value switchers through our branch network and through face to market activity, working with Consumer Banking regions and within local communities to create opportunities and grow our business customer market share.
• Establish and embed a pivotal new relationship model.
• Instil a coaching culture and growth mindset across the team, managing risks and working closely with cross functional partners who will support this new strategy.
• Develop and challenge your colleagues, improve professional standards and find ways to innovate to drive additional customer value.
• Leading the performance of the team and regularly evaluate the teams’ performance against business objectives, including the supervision of regulated products (where the role requires), recognising individual / team achievement.

Why Lloyds Banking Group?
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
What we'll need from you:

• Experience of implementing strategic change working with cross functional partners, and capability to build out a new telephony team.
• Delivery of financial and non-financial targets/benchmarks across a range of KPI’s and establishing a strong performance management culture.
• Developing long term objectives and taking responsibility for franchise growth, with an ability to grow income and market share by deepening client relationships and winning new business to consistently meet or exceed targets.
• Experienced people leader, ensuring focus on growing the skills and capabilities of an engaged, diverse workforce and personally investing in maximising own and others’ capabilities.
• Channel transformation and continuous improvement awareness is desirable so as to best support the team in an ever-changing environment.

About working for us!
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.