Head Of It

Join Greensleeves Care as Head of IT

Are you looking for a rewarding career with a reputable charity? Join Greensleeves Care as a full time, permanent Head of IT.

Responsible to: Digital Transformation Director

Direct reports: 3

Purpose of role: To provide a full IT support service to Greensleeves Care. The post-holder will perform a strategic role in order to develop and drive the IT strategy of Greensleeves Care.

Location: Head Office in London. However, there will be travel to Greensleeves Care Homes.

Key Responsibilities

Information Technology (IT)

• Develop, implement and subsequently maintain a cohesive and effective IT strategy for Greensleeves Care to ensure robust and reliable operation of IT facilities into the future
• Proactively drive improvements in IT provision working with third party providers where necessary to benefit from new innovation
• Ensure that IT services are compliant with required information security and data protection principles and system security requirements
• Review existing IT service providers and replace as necessary. Thereafter monitor compliance with agreed service level agreements.
• Review current arrangements for acquisition of IT hardware and software, revise as necessary and subsequently manage all IT procurement across Greensleeves Care.
• Review all software systems in use across Greensleeves Care to ensure relevance and fitness for purpose. Select alternatives and implement or project manage implementation as required.
• To manage IT aspects of any software or hardware implementation and development programmes as required (possibly in support role to operational teams)
• To assist all staff with any IT issues they may have on a day to day basis
• Ensure provision of any IT training required for new or existing staff across Greensleeves Care.
• To ensure all new users on the Citrix systems or similar and ensuring they have access/log on details to all the software they require
• Installation and set-up of new computers at Head office or in the homes
• Act as first contact for all IT providers, e.g. RFA, Bistech, Renovotec
• Act as ‘Super User’ for all IT systems/suppliers/software (Nourish, Sona, ADP, XLedger & Found)
• To ensure all software is up to date and computers have suitable anti-virus/anti-malware software installed
• Ensure the provision to all homes of sufficient internet coverage and oversee the continued rollout of Wi-Fi access
• To review existing telephony arrangements and upgrade/develop as required to best support the business
• Develop and maintain an appropriate IT disaster recovery plan
• Review and upgrade as necessary all IT policies for Greensleeves Care
• To establish and manage the IT budget ensuring cost effective use of the resources of Greensleeves Care.

Procurement and Office Services

• To work in collaboration with Head of procurement for Greensleeves Care in conjunction with existing functional procurement arrangements. To ensure we purchase the appropriate services and equipment at a reasonable price.
• To provide management and guidance to the Office and Facilities Manager in ensuring that the Head office environment is maintained to present a professional, tidy and functional environment for all staff and visitors
• To provide cover for the Office and Facilities Manager in their absence.

What you need to succeed in this role:

• Good general standard of education e.g. GCSE or equivalent.
• A relevant IT qualification to degree level or equivalent.
• Proven experience in establishing and developing an IT function for a growing organization.
• A broad range of experience across a number of platforms and applications including cloud based applications and storage.
• Experience of reporting to a non-technically qualified line manager.
• A demonstrable ability to solve problems and work under their own initiative
• An understanding of and empathy with the not for profit care sector
• Ability and willingness to work at both strategic and detailed level
• A commitment to provide a high quality IT, Head office management and procurement service to Greensleeves Care.
• Strong organizational skills

Why you should work for us:

• We are a not for profit organization, you will work for a charity that aims to make a difference and gives you a sense of purpose
• Excellent Group personal pension plan
• Cycle to Work Scheme
• Free Learning and Development programme
• Death in service benefit; Greensleeves Care provides a discretionary death in service benefit equal to 2 x the employee’s annual salary.
• Blue Light Card access which offers a range of online and high-street discounts
• Paid breaks and Greensleeves Care sick pay scheme
• Employee Assistance Programme
• Voluntary Healthcare Scheme
• Voluntary Lifestyle Benefits through our Hapi app
• Length of Service Awards at 5,10,20,30,40 and 50 years
• Competitive rates of pay in comparison to the health and social care industry.
• Free DBS check
• Mental wellbeing is of paramount importance to us, which is why our employees can access Thrive, our NHS approved mental health app.
• Refer a friend Scheme with a £350 pay-out for each referral.