Head Of It Service Management

JOB TITLE: Head of IT Service Management
SALARY:

Outside London: £111,469-131,140 per annum

London: £130,671-153,730 per annum
LOCATION: Halifax, Bristol, Edinburgh, Leeds, London and Manchester
HOURS:Full-time - 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of the above office sites

ABOUT THIS OPPORTUNITY

An exciting opportunity has arisen for a Head of IT Service Management leading the:

• Corporate & Institutional Banking

• Business & Commercial Banking

This a great opportunity for a forward-thinking, innovative, and emotionally intelligent leader who is not afraid of challenging the status quo and creating productive disruption; a leader with experience of driving organisational success through continuous process and performance improvement, that would head up the Service Management for the above business areas.

Duties and responsibilities

• Owning the delivery of day-to-day IT service delivery for your business areas.

• Being the senior point-of-escalation for IT issues both in the business and across the wider GS&S function.

• Optimising business experience of production service whilst also balancing, facilitating and enabling the delivery of business change.

• Establishing and championing a collaborative culture built on trusting relationships to develop services in line with objectives that deliver great customer and colleague experiences.

• Leading and inspiring a team of people to deliver market-leading proactive and reactive account management.

• Working in close partnership with the Engineering community, operating proactively and influencing the continual improvement of the service offerings provided to the aligned business units.

• Driving the appropriate actions to determine root causes, embed organisational learning and ensure adverse trends are closely handled.

ABOUT US

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

WHAT YOU'LL NEED

Technical

• Suitable IT Service Management experience: End-to-end IT Service Management experience, within an equivalent size organisation and ideally within a head-of level, where you are the highest point of escalation.

• Service Management Industry Standards and Practices: An extensive, solid understanding of industry standards and practices relating to Service Management, including product details and regulatory obligations.

Behavioural

• Exceptional Communication Skills: Strong stakeholder management, and inter-personal skills with the ability to tailor your approach.

• Influence and Gravitas: Influential personality with the ability to empower and encourage and to articulate ideas and information with gravitas, securing executive level assurance and advocacy.

• Innovation skills: And you're an innovator - actively and continuously evolving service, while remaining cost effective and in tune with industry developments.

ABOUT WORKING FOR US

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!