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SalaryDublin Permanent Hybrid Negotiable Ref: 21355 Job Description
Our well established Dublin based client is actively recruiting for a Head of IT Service Management professional to join their team on a permanent basis.
Job Responsibilities- Responsibility for the operational delivery of IT services to the company
- Ensuring that Service Levels are aligned to business needs and to cost drivers of the company
- Implementing, modelling and supporting ITIL processes
- Updating the overall strategy and approach that will transform the separate Service capabilities
- Develop and maintain IT service catalogues and service level agreements (SLAs) to ensure that IT services are aligned with business requirements
- Exceptional leadership and mentorship to implement large complex projects in a collaborative manner and resolve complex challenges.
- Working with the CMO Team to evolve delivery methodologies and build excellence in change management
- Play key governance role
- 10+ years in ITSM and Service Management roles
- 5+ years in people and functional leadership roles
- Proven track record in developing and maintaining IT service excellence
- Advanced knowledge of business operations and IT Service Management.
- Excellent communicator, comfortable managing the expectations of customers as well as senior management and internal technical staff
- Strong teamwork and leadership skills, an ability to create, communicate and support a common vision and direction
- Excellent planning and organization skills, with the ability to confidently prioritise tasks & guide teams
- Ability to build and foster strong, trusted working relationships
If you are interested in this role, then please Apply along with your updated CV and I will be in touch with you to discuss your application in more detail, otherwise feel free to connect with me by whichever medium you are most comfortable with be that Linkedin, Email or Telephone. Remember we have limited our site to a maximum of 200 Jobs so if this Role is not a 100% match to your requirements please be sure to connect with us as we will most likely have another role which you may find more suitable.
If this isn't the job for you then why not reach out to one of our consultants today and send us your CV so we can find the one that is?
