Head Of Leadership & Employee Experience

• Play a key role in the unification of our HR Division and help us build for the future


• Develop our leadership and talent development strategies for the longer term


• Build on our reputation and enhance our status as a great place to work

When you work at NFU Mutual there’s so much to be proud of…and that’s especially true here in HR. Widely recognised as ‘a great place to work’, we want to build upon our reputation by unifying all parts of our team to create one single Divisional Service Delivery function to enhance and future proof our performance and capabilities. The process has already begun, focusing on a new Leadership Team structure, and plans revolving around the delivery of supporting systems and new ways of working, waiting patiently in the pipeline – making this a really exciting time to join us!

As a senior member of a high performing HR team, where technology enabled systems, increased levels of employee engagement and improved career paths are high on the agenda, you’ll relish this chance to own and manage our talent and leadership development strategies, ensuring they are firmly future focused and aligned with our culture.

Reporting to the HR Director, this is a brand-new role with a focus on the implementation and development of comprehensive strategies and frameworks for both these business-critical areas, to deliver improvements in the effectiveness of the leadership and talent contribution to the capability of leaders to optimise the performance of their teams.

Responsible for developing and introducing Talent and Succession Management processes to identify and create pipelines for future leadership and technical talent, you will work in partnership with the Head of Talent Acquisition to develop our Early Careers Strategy and deliver our Graduate Trainee and Apprenticeship schemes. You’ll also provide Directors and Senior Managers with advice on all aspects of talent and leadership development, ensuring it’s fully in line with future needs and our winning performance culture.

Alongside this, we’ll expect you to develop a clear approach and set the standards to deliver a great Employee Experience for all and an employee listening strategy that enhances employee engagement and gives everyone in the organisation a voice. It’s a sphere, where Leadership, Talent and Employee Experience come together, creating a hub for D&I, Wellbeing, Employee Listening and Engagement.

We understand how important a positive work-life balance is to you, so we offer great facilities when you want to be in an office environment, and support to work some of your hours from home. To help you give your best in the office and at home, we’re open to discussing what this might look like for you.

As a senior level HR Professional, ideally from a Financial Services or Insurance background and with a broad wealth of learning experience, you should have extensive knowledge and expertise in the areas of executive and senior leadership development and succession planning processes.

In addition, you must also demonstrate: 

• Extensive subject matter knowledge and experience of executive and senior leadership development, talent and succession processes


• The ability to create talent management and mobility strategies and plans that deliver a genuine return on investment


• Experience of shaping a working environment that supports people and enables them to thrive by using your strategic and operational capability


• Significant knowledge and a practical grasp of Employee Experience strategies and initiatives


• A proven track record in building solid relationships with key stakeholders at every level


• Excellent leadership skills, strong analytical ability and a good degree of commercial acumen


• Graduate CIPD Membership or equivalent relevant professional qualification in Learning


• Excellent leadership skills, strong analytical ability and a keen problem solver with a good degree of commercial acumen

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique.  We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.   

We recognise that some candidates may experience barriers during  the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

• Competitive Salary


• Annual bonus (up to 33% of salary) 


• Car allowance


• Contributory pension scheme, up to 20%, including your 8% contribution


• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Private medical insurance family cover


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies. 

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.