Head Of Operations

Job title: Head of Operations - Care, Quality and Improvment Directorate 

Contract type:  Full time, Permanent 

Salary: Grade 7. £54,610 - £65,000. Please see additional benefits below. 

Location: Liverpool 

Working arrangements:  35 hours - working hours to be agreed with the Line Manager on appointment. Monday to Friday. Hybrid working, with a minimum of 6 days per month in the office

About this post

We are looking for a talented, proactive and experienced senior manager to lead its Accreditation Unit. This is a unique and exciting opportunity to play a significant role supporting improvements in care for patients.

Main responsibility

The Head of Operations will lead the governance, strategic planning and operational delivery for the Accreditation Unit, by setting operational priorities, focussing activity against them and ensuring continuous improvement across the unit.

About you

You will have knowledge and understanding of the health service and have an interest in the quality assurance framework for the health sector. However, we would be happy to hear from candidates from different backgrounds with transferable skills.  As a minimum, we are seeking candidates with:

• Significant experience in an operational management role with responsibility for teams, budgets, and delivery.
• Proven ability of leading multiple projects, including projects of significant scope and complexity
• Experience of delivering work in complex environments and reporting within a governance framework
• Experience of building and maintain working relationships with a variety of stakeholders including the ability to negotiate on difficult issues with tact and diplomacy
• Experience of leading meetings and delivering engaging workshops

About the RCP’s Accreditation Unit

The accreditation unit comprises around 30 staff and 80 external accreditation assessors who work across six clinical areas. The accreditation unit is highly experienced and credible at leading professionally led and patient-centred clinical accreditation programmes, as well as developing training packages for the endoscopy workforce. Each accreditation programme has a clinical lead and is supported by a multi-disciplinary steering group that includes patient representation.

For further information about the role, please view the Job Description and Person Specification.   

Benefits include

• 29 days holiday per annum (staff grades 5 and above), plus bank holidays
• group personal pension plan with 7% employer contribution
• interest-free season ticket loan
• life assurance
• annual pay award
• flexi-leave scheme
• flexible working hours
• employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
• enhanced sick pay scheme
• cycle to work scheme
• professional training and development opportunities
• staff discounts platform – including discounts on cinema tickets and a range of high street brands.

How to apply

To apply for this role, please submit an CV and cover letter demonstrating how you meet the Job Description's requirements.

Expected closing date: 28 January 2024

Interview date:  15 - 16 February 2024

The RCP positively encourages applications for suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

The RCP is all about our people - our members, our staff, our volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. that's why welcoming and having people who represent the 21st century medical workforce and the diverse population of patients we serve is so important to us.