Head Of Operations

Job Description

Operations Manager Location: Swanley Duration: Full time, permanent Reporting to: Managing Partner About Us:
A third-generation family business, we specify and supply tiling systems on residential and commercial projects across the UK, bringing a huge breadth of knowledge that spans thousands of products. Our cost-effective and trusted solutions are relied upon by some of the world’s most ambitious contractors. Our unique offering, which combines multiple products and solutions into one complete package, means we bring endless benefits to architects, interior designers and developers.
We are determined to become trusted and knowledgeable partners to our client's businesses and are committed to meeting our customers’ needs today, tomorrow and in the evolving marketplace of the future. Overall Function
To lead and develop the warehouse operations department to ensure consistent, reliable and professional service to our customers. Responsibilities:
• tLeading and developing the warehouse and distribution team through team leaders and supervisors.
• tTo lead and motivate the team by using the management information available.
• tEnsuring the warehouse and distribution operations run efficiently without disruptions.
• tImplementing new processes and systems to streamline operations and increase efficiency.
• tInvolve the teams in making decisions through the development of focus groups looking at areas for continuous improvement and feedback on making the department a better place to work.
• tDeveloping own fleet and managing third party couriers to ensure consistently reliable delivery.
• tSpace capacity planning and forecasting.
• tEnsuring stock accuracy is improved and maintained through regular stock checks.
• tRecruiting new team members to help achieve department goals.
• tAssisting in setting department goals and budgets and ensuring they are met.
• tLiaising regularly with line manager to feedback and discuss ideas and opportunities.
• tHelping achieve our target of providing the best level of customer service in the industry. Candidate Requirements:

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• Previous experience working as an Operations Manager (Essential)
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• Proven experience in streamlining Operational Processes and reducing operational cost (Essential)
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• Strong leadership and team-building skills (Essential)
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• Excellent analytical and problem-solving abilities (Essential)
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• Familiarity with inventory management systems (Essential)
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• Effective communication and interpersonal skills (Essential)
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• Ability to thrive in a fast-paced, ever-changing environment (Essential)
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• Reach Truck and/or Counter-Balance Licence (Preferable)
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• ISO Accreditation Experience (Preferable)
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• Lean Six Sigma Experience (Preferable)
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