Head of Placemaking (STHPC)

Job Introduction

We are thrilled to announce that we are looking for a Head of Placemaking to join the Rapport and Compass Group teams at our impressive new-built client site, based in Unity Place, Milton Keynes.

As a Head of Placemaking and Communications, your overall purpose would be to help bring to life our shared commitment by creating exceptional experience for tenants, stakeholders, and the local community.

The successful candidate will take a multi-faced approach to the planning, management, and holistic curation of building common and public spaces to strengthen the link between colleagues, people, and the destination. This will include close links with “in-building” and external local communities to develop ideas, inspiration and maximise the potential that results in great destinations promoting people’s happiness and wellbeing.

This is a hybrid full-time, permanent role (40 hours per week). The service hours are from Monday to Friday, 9 AM – 5:30 PM, with flexibility as per business needs.

Main responsibilities

• Developing close working relations with key stakeholders and tenants to produce annual marketing and communication plans that drive brand value, and increase sales revenue
• Overseeing the marketing team to ensure all campaigns are executed to the highest standards and excellent communications are maintained with all stakeholders and associates
• Auditing all tenants monthly to ensure they are adhering to the brand standards and implementing seasonal marketing campaigns effectively
• Assisting the in-house teams to implement all tactical activities, offering guidance, support, and expertise to ensure marketing activities are executed well
• Overseeing the Senior Marketing and Communications Executive to create content for social media handles, newsletters, websites, and various communication channels
• Keeping all internet, app, and onsite physical content, as well as digital media up to date, relevant and interesting
• Developing compelling marketing campaigns and events that attract new audiences and C&E opportunities to the business
• Creating a calendar of award submissions and drive innovation across the venue
• Managing key partnerships and community organisations to ensure a proactive events calendar that is diverse and inclusive
• Reporting on the financial performance of all promotions and marketing activities to key stakeholders, such as the Client, Rapport, and Restaurant Associates
• Implementing Compass initiatives that drive innovations, technology solutions, and marketing best practices within the business

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be passionate about food, people, and delivering outstanding service
• Ideally, have at least 4 years of experience in a similar role, creating a destination brand
• Be proactive, pragmatic and have a commercial approach
• Possess excellent understanding of the events market and current trends
• Be tactical and plan strategically, demonstrating the delivery of obtained skills and experiences
• Have strong influencing and communication skills (written and verbal), and the ability to create rapport with key stakeholders (i.e., colleagues and clients)
• Be confident with developing and executing strategies
• Drive change with effective project and stakeholder management skills

Some of our benefits include:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

Rapport