Head Of Quality

Location: Doncaster
Job Type: Full time, Permanent
Salary: Competitive
Hours: 37 hours per week
Main Purpose of the Role
In this role you will be responsible for Unipart Rail’s overall Quality Management System (QMS) covering Products, Supply Chain, Manufacturing and shared/common processes and its effective implementation across the business. A key part of the role is to ensure compliance to the Quality Management System and drive continuous improvement. Overall responsibility also includes management of External and Internal Audit Functions, Product Warranty and Management of overall QMS systems including documentation and standards.
Reporting into the HSQE Director, the role has 4 direct reports and provides functional support to our quality teams at our manufacturing facilities at other sites. Must be able to effectively communicate and influence the senior leadership within the business and be able to communicate with customers and external audit bodies.
Main Responsibilities:
Management of the Quality System
• Manage the overall Quality System and corporate adherence to ISO 9001 across Products, Supply Chain Services, and Manufacturing.
• Enable corporate compliance to statutory, contract and other industry legislative requirements.
• Prepare an annual action plan to enhance the QMS and prepare monthly progress reports.
• To develop, implement and maintain the document control process together with technical documentation controls and quality records.
• Ensure suitable access to quality documentation is available for all employees as applicable.
• Co-ordinate external QMS audits performed on Unipart Rail, from certification bodies and customers.
• Manage certification and approval to Rail Industry Standards (RISAS, RISQS and others as applicable).
• Act as Management Representative for the purposes of Quality Management.
• Review requirements for compliance to Rail and other relevant Standards across functions.
• Deliver quality reports / feedback with relevant Director(s) at the agreed frequency.
• Provide day to day management and support to the Office Administrator to ensure compliance to the document control process.
Warranty Management
• Provide day to day management of the end-to-end warranty process across all areas of the business
• Deliver warranties services in accordance with contractual and commercial requirements.
• Work closely with supply chain (warehouse) business areas for all warranty related aspects.
• Ensure yearly strategy and monthly KPI metrics are created and delivered.
• Ensure appropriate governance is in place to monitor multiple work streams across functions.
• Ensure effective use of the Unipart Way and lean culture to drive Continuous Improvement.
• Ensure the application of the Unipart Way within the Quality team.
• Manage and maintain a Quality department Communication Cell and appropriate metrics.
• Consistently apply and demonstrate UW / Lean principles at all times.
• Work with the wider group to develop standard solutions that can be applied across the business.
Essential Criteria
• Recognized qualification in Quality (e.g. CQI or CMI level 4/5) or relevant degree.
• Expert knowledge of Quality Management Systems and BS EN ISO 9001:2015.
• Trained Auditor
• Six Sigma Black Belt or similar data analysis skills.
• Trained coach and facilitator.
• Previous experience of managing Quality Systems in a multi-disciplinary rail environment.
• Familiar with RISAS and RISQS requirements
• Experience of management of people and multifunctional teams
• An ability to relate and communicate at all levels of the organization.
• Deliver high quality presentations to senior level stakeholders.
• Understanding and application of Lean tools and techniques.
• IT literate with experience in Microsoft and Goggle software environments
Benefits
• Competitive salary
• Pension and death in service provisions for employees in pension scheme
• 25 Days Holidays (plus Bank Holidays)
• Employee Assistance Programme (EAP)
• Health and Wellbeing Initiatives
• Employee offers and discounts from various retailers
• Recognition events and rewards
• Free car parking / breakfast club
Unipart Rail - Who are we?
We have a long heritage in the rail industry based on decades of experience, we have continuous improvement plans to embrace innovation in both products and business techniques to ensure that we remain the first and best choice for our customers. Our focus on Technology in our products, services and solutions places us at the forefront of industry 4.0 and in our Technology & Product Solutions and Supply Chain Solutions, delivering value for our customers.
Unipart Rail is part of the Unipart Group, one of Europe's leading independent logistics’ companies that employs more than 8,000 employees worldwide and has an annual turnover of more than £800 million. As a valued employee of Unipart Rail, you can look forward to a varied and rewarding career with a company that holds the Investors in People accreditation and also world class status in employee engagement.
Unipart Rail has sites across the UK, and operations across the world. As the leading supply chain partner to the UK rail industry, we have opportunities across a huge range of professions - from the shop floor through to the boardroom.
And with our strong focus on training, development and promoting from within, we have career progression paths that could take you to the Head of your department, working in Australia, or even into an area of the business you didn't know you were interested in!
We will challenge you to be creative and contribute with new ways of working, and we will reward you with a rich working environment with an emphasis on continuous improvement and an opportunity to make your mark on our business.
You may have experience in the following: Quality Assurance Manager, Quality Control Manager, Quality Systems Manager, Quality Coordinator, Quality Assurance Specialist, Quality Auditor, etc.
REF-212 578