Head Of Solution Support - It

Head of Solution Support

Remote role with meetings in London once a week

The Head of Solution Support is a new role within our expanding IT leadership team. The role of Head of Solution Support will provide direction and management to the Application Support team to ensure a coordinated strategy for IT and Technology as a whole.  

This role of Head of Solution Support will primarily be to manage a team of Application Support Analysts to ensure the continued operation of our various business applications ensuring the integrity, availability and functionality is maintained. The team is focused on providing efficient support to our internal users with queries and issues.   The suitable individual will be a key contact for all application support related issues with scope to grow the role.

As Head of Solution Support you’ll be:

• Planning, coordinating and supervising all activities relating to the availability of critical business solutions and their functionality
• Providing 2nd/3rd  level application support to a wide range of users
• Managing 3rd party vendors to form business partnerships to ensure support requirements are met
• Creating, updating & maintaining administration documentation and support processes
• Working closely with Finance, Payroll and Operations teams to understand support requirements.
• Responsible for developing, implementing, and supporting business applications as part of the IT service continuity plan (based on business impact analysis) and managing respective regular activities reviews, testing, back-up, and resource planning on an annual basis.
• Be the main point of contact for any escalated system incidents

As Head of Solution Support you’ll have:

• An understanding of IT systems and Business Applications
• An effective communicator with good telephone and interpersonal communication skills
• Able to identify problems, taking appropriate action to resolve.
• Customer service skills, empathy and ability to seek effective resolution to a support request
• Understand business processes
• Ability to prioritize and escalate issues as required
• Ability to work under pressure
• Understanding of the continuous improvement cycle and onboarding of new features and improvements

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

The good stuff

• We are employee-owned, making you a beneficiary of our future success.
• Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development & apprenticeship opportunities to grow and progress your career.
• Our Mosaic committee & Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year-round recognition and annual awards programme to thank our shining stars.

Our commitment to Diversity, Equality and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help.

Qualifications:

Key Qualifications

• GCSE A-C or equivalent (at least 3)