Head of Student Complaints, Conduct and Funding

Do you have experience in managing the complaints department within higher education?

Do you have working knowledge of the OIA - Office of the Independent Adjudicator?

Job role:Head of Student Complaints, Conduct and Funding
Location: East Sussex
Pay rate: £200-240 per day PAYE
Working hours: 37.5 hours per week onsite with occasional work from home
Duration: 6 weeks (23 March - 6 May)

Join a leading higher education institution in the Sussex area in their Directorate for the Student Experience division. We are seeking a dynamic individual for the position of Head of Student Complaints, Conduct, and Funding. As part of the Directorate for the Student Experience, you will play a pivotal role in providing leadership and effective management in addressing Student Complaints, misconduct, and Funding-related matters.

Your responsibilities as a Head of Student Complaints, Conduct and Funding will include:

• Lead the Student Complaints and Appeals Service, ensuring adherence to quality assurance standards
• Manage statutory, institutional, and reputational risks associated with student cases
• Oversee the effective delivery of university funding schemes, ensuring compliance with relevant regulations
• Review, develop, and implement efficient quality assurance mechanisms for all student casework and Funding processes

To be a successful in the role you will require:

• Knowledge of current policies and regulatory issues in higher education
• Management experience in complaint handling and misconduct in higher education or similar roles
• Excellent leadership and teamwork skills
• Strong ability to liaise effectively and provide accurate advice

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.