Head of Workshop Control

Vacancy - Head of Workshop Control - Manchester

Hours

42.5, 06:00 - 15:00 Monday to Friday with daily unpaid 30 minute lunch break.

23 working days holiday plus bank holidays.

KEY PURPOSE OF THE JOB

• To control the flow of work through the workshop to maximise its utilisation and ensure that technicians are working efficiently.
• To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.

ACCOUNTABILITIES

• Receive job cards from service reception, pre-time each job and allocate work to technicians so as to maximise sold hours and monitor progress of job.
• Obtain authorisation for any additional work required either through service reception or by direct contact with customer.
• Ensure that all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action.
• Receive job cards for completed jobs ensuring that work has been completed correctly; time completed jobs so that job costing can be completed, and ensuring all warranty items are highlighted and all associated documentation is completed.
• Arrange for customer to be informed that vehicle has been completed.
• Ensure that the image and levels of customer service within the department is in line with Company standards.
• Schedule all PDI and used car preparation to ensure that sales department requirements are met.
• Ensure that all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered.
• Ensure that the workshop is kept clean and tidy at all times.
• Ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders immediate supervisor.
• To be responsible for the supervision of subordinate staff ensuring that their designated duties are performed correctly, highlighting any problem or shortfall areas to their immediate supervisor.
• Identify training requirements for workshop team and technical specialists.
• Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, vehicle and consumer legislation, fire, health and safety etc. are adhered to.

SKILLS AND EXPERIENCE

• Previous experience as a Senior Technician.
• Strong technical background.
• Good administration skills/organisation skills.
• Ability to work effectively within a team environment.
• Flexible approach to work and adaptable to thrive in a changing environment.
• IT literate.

Job Types: Full-time, Permanent

Salary: From £33,000.00 per year depending on experience + bonus

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• Overtime Saturdays

Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.