Address
Form of work
SalaryDescription
To support clients to meet their physical, emotional, cultural and social needs of the Clients using a person
centred approach so that clients’ choice, independence, dignity, privacy, fulfilment and other rights are
promoted and upheld. To work with and support other care workers to offer high quality services and
create and maintain good professional relationships with Clients, their family and friends and other
stakeholders. To adhere to all regulatory and statutory obligations and Caring Hand’s policies, procedures
and guidelines and actively market Verity Healthcare and promote a positive, personal and professional
profile, ensuring the good reputation of Verity Healthcare at all times
JOB SUMMARY
The post holder works under indirect supervision of the practice nurse team leader and undertakes task
and duties delegated by the Supervisor. They will work collaboratively with the general practice team to
meet the needs of patients, following policy and procedures while providing supervision to more junior
staff.
JOB RESPONSIBILITIES
Care provision
To provide personal care and support to Clients with a wide range of needs, illnesses and
disabilities
To know and understand the care and support of the Client
To undertake the tasks detailed in the Client’s care and support plan using a person centred
approach and in the least intrusive way
To encourage the independence and motivation of the Client and not foster dependent behavior
To provide input into the care and support plans of Clients by regularly feeding back to the Care
Supervisor
To assist Clients getting up in the morning and going to bed at night
To assist Clients to wash, bath and shower
To assist Clients to dress and undress
To assist Clients to look after their skin, teeth, hair and nails
To assist Clients with toileting, continence management and personal hygiene
To assist Clients with their medication at the agreed level of support and as detailed in their
Medication Care Needs Assessment
To prepare food and drink for the Client, being aware of the Client’s choice,
likes/dislikes, nutritional needs and cultural requirements
To provide light general household domestic duties, including housework and laundry, as detailed
in the care plan or instructed by Management
To use manual handling equipment safely and correctly
To take responsibility for the safe handling of property and equipment belonging to the Client
To maintain good communication and develop effective working relationships with Clients
To provide companionship to the Client, actively talking and listening to them about their interests
To help the Client to maintain contact with their family and friends
To accompany the Client on trips into the community• To assist the Client to manage their personal affairs
To ensure as safe as possible the living environment for the Client, whilst respecting the Client’s
choice and rights.
Recording and reporting
To maintain detailed accurate records in respect of care and medication support given and tasks
undertaken
To regularly read care and support plans, acknowledging changes
To protect the confidentiality of all information relating to the Client and not divulge information to
anyone who is not authorised to receive it
To promptly report to the office or Out of Hours Care Coordinator any issues
concerning the care, support, well being or behaviour of the Client and update records accordingly
To continue to monitor where concerns have been reported and recorded
To recognise the signs of abuse and immediately report abuse or suspected abuse to a Manager
To report any complaints to the office or Out of Hours Care Coordinator
To contact the office or Out of Hours Care Coordinator if running late.
Communication
Communicate effectively with other team members
Communicate effectively with patients and carers, recognising their needs for alternative methods
of communication.
Personal and people development
Take responsibility for own developmental learning and performance, including participating in
supervision
Take responsibility for maintaining a record of own personal development
Work with management on any new training requirements
To recognise and understand the roles and responsibilities of individuals working in the primary
Health Care team
Be aware of the legal issues pertinent to the role of a basic HCA.
Health, safety and security
Use the personal security systems within the workplace according to practice guidelines
Identify the risks involved in work activities and undertake them in a way that manages the risks
Use appropriate infection control procedures and maintain work areas in each clinical room so that
they are clean, safe and free from hazards reporting of any potential risks identified, including:
1. hand washing
2. universal hygiene procedures
3. dealing with blood and body fluid spillages
4. Assist patients and colleagues in adopting sound infection control measures
Know the general principles of first aid and resuscitation to be able to undertake initial actions as
appropriate
Be aware of statutory child health procedures and statutory local guidance and referral criteria
Know the health and safety policies and procedures within the workplace, including fire
procedures, maintaining documentation, monitoring and maintaining of equipment and furniture
within your area of responsibility
5.Equality and diversity
• Act in ways that recognise the importance of people’s rights, interpreting them in a way that is
consistent with procedures
• Respect the privacy, dignity, needs and beliefs of patients and carers• Understand basic legal and communication issues regarding child abuse, family violence, vulnerable
adults, substance abuse and addictive behaviour
• Act as a chaperone
6. General
• To dress appropriately, wearing uniform and using personal protective equipment
provided by Verity Healthcare
• To seek out best practice and look at innovative ways to improve the quality and
efficiency of service delivery
• To attend and participate in regular Care Worker team meetings and any other
relevant meetings
• To attend in house and external training pertinent to the role of Care Worker
• To ensure completed weekly timesheets are submitted on time
• To observe all health & safety rules and take reasonable care to promote health
and safety of self and others and raise any concerns to the Field Care Supervisor
• To aim to ensure everyone has equal treatment and equal access to services and
• Employment
• Any other duties requested by Senior Management, which are within the scope of
• the post
7. Special conditions attached to post
• Flexible working, as evening and week end work is required
• Own transport
WORK ENVIRONMENT – work demands, physical demands, working conditions & work context
1. Work demands
The post holder will need to be available to work evenings and weekends at times arranged in
advance. The post holder will support clients and will have the opportunity to develop a good
understanding of their needs before undertaking work with them on a one to one basis. At
times may work with small groups of children, with the support of colleagues. Work sessions
may be subject to occasional alteration depending on issues such as child being unwell, changes
to family plans.
2. Physical demands
The post holder will need to be sufficiently physically active take part in play and activities with
Clients. There may be physical moving and handling requirements subject to safe moving and
handling plans for individual children with mobility needs.
3. Working conditions
Will work with Clients within their local communities. Will involve getting to and from different
venues, by car or using public transport.
4. Work context
The post holder may experience discrimination and negative attitudes from members of the public
towards disabled Clients and will need a degree of resilience and awareness of disability issues.
Injury risks are low and all staff are required to work safely in accordance with service policies and
procedures in order to minimise risks of harm, abuse or allegations directed towards young people
or themselves
